Joshua Hunter
Cypress
Summary
Seasoned in technical support roles with strong emphasis on customer service. Demonstrated ability to troubleshoot, resolve and prevent complex technical issues efficiently while maintaining high customer satisfaction ratings. Skilled at explaining complex technical concepts to users of varying degrees of technical understanding. Leveraged strengths in problem-solving and communication to improve company's overall tech support reputation.
Overview
3
3
years of professional experience
Work History
Technical Support Expert
Asurion
Houston
12.2024 - Current
- Performed regular maintenance tasks such as patching servers and updating software versions.
- Provided training to users on how to use new software applications.
- Performed system backups and restoration processes when needed.
- Created user accounts with appropriate access privileges on various systems.
Customer Service Representative
CenterPoint
Houston
01.2022 - 12.2024
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
Education
ASSOCIATE IN SCIENCE ( A.S ) - RADIOLOGIC TECHNOLOGY
Lone star
Cypress, Tx12.2024
ASSOCIATE IN SCIENCE (A.S) - KINESIOLOGY
Santa Barbara City College
Santa Barbara, CASkills
- Active Listening
- Collaborator
- Negotiations
- Customer Relationship Management
- Team collaboration
- Problem solving
- Technical training
- Data recovery
- Mobile device management
- Remote support
- Product troubleshooting
- Support case resolution
Languages
English
Timeline
Technical Support Expert
Asurion
12.2024 - Current
Customer Service Representative
CenterPoint
01.2022 - 12.2024
ASSOCIATE IN SCIENCE ( A.S ) - RADIOLOGIC TECHNOLOGY
Lone star
ASSOCIATE IN SCIENCE (A.S) - KINESIOLOGY
Santa Barbara City College