Joshua Hupp
CHICAGO,IL
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Analyst
nZero
Chicago, IL
01.2024 - Current
- Documented and analyzed current product processes to identify inefficiencies and areas for improvement, using data-driven methods to ensure accuracy and effectiveness
- Collaborated with cross-functional teams, including Product Management, Engineering, and Quality Assurance, to define and refine product development processes
- Lead the product operations process by owning the backlog & prioritization of Jira support tickets along with coordinating who would be assigned to each issue
- Collaborated with stakeholders, including customers, business teams, and development teams, to gather detailed product requirements and help coordinate the creation of custom internal tooling to improve data quality
Technical Account Manager
nZero
Chicago, IL
11.2022 - Current
- Lead the onboarding process of new customers including building out our platform, ingesting and manipulating data, ensuring the app is displaying properly and teaching the customer how to use our product
- Knowledgeable with APIs and how they work in ordered to automate data ingestion from Utility portals
- Tested 3rd party products to expand the number of Utility portals we could automate through API
- Assist in building excel templates for the rest of the team to help automate data ingestion and uploading
- Lead project manager for the expansion of one nZero's largest clients who expanded from 8 sites in our platform to over 800
- Assisted in updating our training guidelines by building timelines and documentation for new hires to follow
Licensed P&C Insurance Agent
KIN INSURANCE
Chicago, IL
03.2021 - 08.2022
- Consistently met and exceeded set sales goals for the company each month of 26 binds per month.
- GOLD Producer who has sold over $500,000 in year one premium.
- Constantly looked for ways to help my teammates with questions or help the company during my downtime including helping with manager escalations resulting in bad reviews by following our reviews daily and looking into negative reviews during free time.
- Developed a sales goal and commission tracker so agents can track their commissions and goals in real time on excel using complicated conditional formulas.
- Took initiative to help with the TNT Pilot program offering my daily feedback for any improvements that could benefit the position.
National Health Insurance Agent
HEALTHWORKS INSURANCE
Chicago, IL
10.2020 - 03.2021
- Responsible for taking and selling inbound leads while generating follow up sales by calling old leads.
- National Health Insurance Agent who has sold over 155 policies in his first 3 months.
- Winner of most improved sales rep during Open Enrollment improving from a 22% closing rate my first month in Nov to a 44% closing rate in Dec with a target of 30%.
- $183.11 average premium per sale over first 3 month with a target of $175.
Bartender/General Manager
POINT & FEATHER
Chicago, IL
01.2019 - 03.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Brought in over $50,000 of additional sales in Q1 2020 through the bookings of numerous private parties and corporate events.
- Boosted customer base through networking, marketing, corporate party planning, and delivering new and exciting seasonal menus.
- Promoted from bartender to General Manager in September 2019.
Business Development Associate
VIRGINIA TRANSPORT
Chicago, IL
05.2019 - 09.2019
- Generated consistent leads, developed pipelines, and brought in ten new customers in my first three months.
- Stayed current on company products and services in the logistics industry to provide top-notch expertise to customers.
- Met with national businesses and government organizations at two national conferences that resulted in the addition of four new customers along with countless leads.
- Improved marketing plans and sales strategies processes to maximize business development.
Assistant General Manager / General Manager
OLD CROW SMOKEHOUSE / MOE'S CANTINA
Chicago, IL
04.2017 - 01.2019
- Completed inventory purchases and oversaw restocking of both back of house and front of house.
- Strengthened company's business by leading implementation of a personally created food inventory program to reduce food cost from almost 50% down to 35% using both future and past sales projections.
- Collaborated with ownership to develop creative strategies to increase sales.
- Successfully increased sales $25,000 per week on average from the previous year at Moe's Cantina through implementation of new marketing campaigns and promotions.
Education
Finance
University of Iowa
Certification
IL and FL Property and Casualty License
Timeline
Product Analyst
nZero
01.2024 - Current
Technical Account Manager
nZero
11.2022 - Current
Licensed P&C Insurance Agent
KIN INSURANCE
03.2021 - 08.2022
National Health Insurance Agent
HEALTHWORKS INSURANCE
10.2020 - 03.2021
Business Development Associate
VIRGINIA TRANSPORT
05.2019 - 09.2019
Bartender/General Manager
POINT & FEATHER
01.2019 - 03.2020
Assistant General Manager / General Manager
OLD CROW SMOKEHOUSE / MOE'S CANTINA
04.2017 - 01.2019
Finance
University of Iowa
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