Joshua Hurd
Marrero,Louisiana
Summary
Dynamic Lead Transportation Security Officer with the TSA, adept at passenger screening and conflict resolution. Proven track record in enhancing security protocols and training staff, ensuring compliance with regulations. Exceptional communication and problem-solving skills to foster teamwork and improve operational efficiency in high-pressure environments. Committed to maintaining safety and professionalism in all interactions.
Overview
6
6
years of professional experience
Work History
Lead Transportation Security Officer
Transportation Security Administration, TSA
Kenner, LA
12.2024 - Current
- Monitored and conducted passenger screening.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Provided direction and guidance on proper procedures for responding to security incidents.
- Developed and implemented security training programs to ensure compliance with TSA regulations.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Directed passengers clearly for quick movement through security screening process.
- Inspected baggage for prohibited items using x-ray machines, metal detectors, explosive trace detection systems.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Identified weaknesses in existing protocols and proposed solutions for improvement.
- Performed random searches of passengers, luggage, cargo, and vehicles as needed.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Using my network skills, communicated with other Lead and Supervisors on how to effectively operate the checkpoint
Transportation Security Officer
Transportation Security Administration, TSA
Kenner, LA
04.2023 - 12.2025
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.
- Provided excellent customer service in a fast-paced environment.
- Adhered to established operational guidelines and procedures for conducting searches.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
- Maintained knowledge of current aviation security standards and best practices.
- Upheld strong customer service standards while completing screenings.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Directed passengers clearly for quick movement through security screening process.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
Custodian
Jefferson Parish Public Schools
Waggaman, LA
08.2022 - 04.2023
- Serviced, cleaned and restocked restrooms.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Followed safety processes for all manual and electric cleaning equipment.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
- Checked and stocked inventory throughout facility to meet expected demands.
- Notified managers of repair needs or additions to building operating systems.
- Ensured that all equipment was properly stored after use.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Assisted opening the school before the day
- Assisted in closing the school after verifying all areas were cleaned, equipment picked up, lights out, and alarm system turned on
Smoothie Barista
Smoothie King
Elmwood, LA
12.2021 - 08.2022
- Followed recipes accurately when preparing smoothies.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained open lines of communication with supervisors and coworkers for smooth store operations.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Trained new team members in applicable job duties and practices.
- Measured ingredients accurately according to recipe specifications.
- Tailored orders to address customer allergies and gluten concerns.
- Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
- Maintained safe food handling practices to prevent germ spread.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Scrubbed and polished counters to remove debris and food.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Ensured that all equipment was properly cleaned, maintained and stored after each shift.
- Maintained front-of-house and pick-up window cleanliness to minimize foodborne illnesses.
- Processed payments using POS systems while ensuring accuracy of all transactions.
- Complied with all applicable sanitation, health, and personal hygiene standards.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Cook
Tony Mandina's Restaurant
Gretna, LA
01.2020 - 11.2021
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Distributed food to service staff for prompt delivery to customers.
- Managed portion control using correct utensils during preparation and plating.
- Grilled and deep fried various foods from meats to potatoes.
- Checked completed orders for correct quantity and quality.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Set up work stations prior to opening to minimize prep time.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Prepped food before evening rush
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
John Ehret High School
Marrero, LA06-2022
Skills
- Passenger screening
- Communication skills
- Attention to detail
- Conflict resolution
- Customer service
- Problem solving
- Team coordination
- Quick response time
- Professionalism
- Adaptability and flexibility
Affiliations
- Basketball
- Video Games
- Talking to Others
Accomplishments
- 4.2 GPA in High School
- Played numerous sports including, basketball, football, track and field, soccer
- Participated in Band
- Participated in Color Guard
- Participated in JROTC Drill
- Marched in parades
- Attended multoiple Balls/Dances and a color guard member
Timeline
Lead Transportation Security Officer
Transportation Security Administration, TSA
12.2024 - Current
Transportation Security Officer
Transportation Security Administration, TSA
04.2023 - 12.2025
Custodian
Jefferson Parish Public Schools
08.2022 - 04.2023
Smoothie Barista
Smoothie King
12.2021 - 08.2022
Cook
Tony Mandina's Restaurant
01.2020 - 11.2021
High School Diploma -
John Ehret High School
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