Joshua Hurley
Xanterra Travel Collection
Charleston,SC
1
Certification
10
years of professional experience
Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 19 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Work History
Assistant Food and Beverage Manager
4 Years 6 Months- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed bar and wait staff and directed hiring program.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens and alcoholic content.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Conducted hands-on training in use of bar tools, demonstrating proper technique and safety protocols.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.
Restaurant/Bar and Restaurant Manager
1 Year 10 MonthsBartender Supervisor
3 Years 9 Months- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Education
No Degree - Journalism
Skills
Occupational Health and Safety
Delegating Assignments and Tasks
Equipment Maintenance
Staff Scheduling
Food and Beverage Management
Dining Room Management
Employee Performance Evaluations
Monitoring Food Preparation
Supply Ordering and Management
Labor and Overhead Cost Estimation
Active Listening
Hygiene Standards
Menu Pricing and Writing
Anticipating Problems
Accomplishments
I've collaborated and created numerous drink programs, including the creation of award winning cocktails in Charleston. I've also collaborated with a team to achieve and maintain two Wine Spectator awards at Glacier National Park.
Certification
TIPS training
Timeline
Assistant Food and Beverage Manager
Xanterra Travel Collection
04.2022 - CurrentRead More
Restaurant/Bar and Restaurant Manager
Harold's Cabin
06.2020 - 04.2022Read More
Bartender Supervisor
The Rarebit
09.2016 - 06.2020Read More
The University of Montana
No Degree from Journalism
Read More