Joshua Hurtado
Brunswick,GA
Summary
Dynamic leader with a proven track record at Blue Bay Mexican Grill, adept in operations management and customer relationship management. Excelled in staff training and development, enhancing team efficiency and customer satisfaction. Achieved significant cost reductions while maintaining top service quality. Skilled in conflict resolution and effective communication, ensuring a positive and productive work environment.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Proficient manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Hospitality professional with comprehensive background in bar management and customer service excellence. Known for creating cohesive team environment and adapting to dynamic customer needs. Strong skills in inventory control, staff training, and delivering high-quality beverage service.
Overview
13
13
years of professional experience
Work History
Manager/Managing Bartender
Blue Bay Mexican Grill
03.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Organized special events such as tasting nights or themed parties to drive foot traffic into the establishment.
- Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted wait staff with timely food delivery and guest requests.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Driver/ Apprentice
Bone Dry Roofing Inc
04.2016 - 01.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Followed industry regulations and local building codes.
- Assisted with post-construction cleanup and maintenance.
- Loaded and carried materials to facilitate transport at construction sites.
- Demonstrated adaptability by quickly learning new techniques and applying them to daily tasks.
- Improved safety standards by consistently adhering to all workplace safety protocols and identifying potential hazards.
- Conducted inventory checks to ensure all materials were available for upcoming projects, preventing delays.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Drove roofing crew to and from job sites from warehouse.
- Picked up materials needed to complete jobs.
- Helped the crew with daily tasks to maximize efficiency at job sites.
- Drove work crew out of state for multiple jobs.
Warehouse Supervisor
The Vine
04.2015 - 04.2016
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Helped prepare flower arrangements and dropped off to clients.
- Maintained and organized warehouse where we stored flowers, candles, and various equipment for events.
- Helped decorate flowers for weddings and parties for clients.
Property Manager
Hurtado Cleaning Service
01.2012 - 03.2015
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained a clean environment for tenants and vacationers by sweeping/mopping hallways, cleaning bathrooms at all pool houses, picking up dirty towels and checking trash bins in pool areas, making sure elevators were up to company standards.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
- Conflict resolution
- Budget control
- Expense tracking
- Safety procedures
- Inventory management
- Regulatory compliance
- Positive attitude
- Effective communication
- Organizational skills
- Hiring and training
- Managing operations and efficiency
- Scheduling and coordinating
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager/Managing Bartender
Blue Bay Mexican Grill
03.2017 - Current
Driver/ Apprentice
Bone Dry Roofing Inc
04.2016 - 01.2017
Warehouse Supervisor
The Vine
04.2015 - 04.2016
Property Manager
Hurtado Cleaning Service
01.2012 - 03.2015
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