Joshua Hutton
Oceanside,CA
Summary
Dedicated Area Manager bringing 13 years of uniform and textile experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
13
13
years of professional experience
Work History
Area Manager
MISSION Uniform & Linen Services
09.2023 - Current
- Led a team to achieve company goals and exceed targets consistently, having safety engagement as priority.
- Conducted weekly performance evaluations to identify areas for improvement and develop action plans for growth.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive profitable teams beginning 2023 Q4 increases of 26% current growth up 53% Yr' 2024
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved sales goals and service targets by cultivating existing accounts and securing new customer relationships.
- Held one-on-one meetings with team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved high employee retention rates by creating an inclusive work environment where teams felt valued and supported.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Negotiated contracts with customers to secure favorable terms that benefited both parties involved.
Hospitality Sales and Service Representative
CINTAS Uniform And Facility Services
10.2011 - 08.2023
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Route growth from $23,000 weekly volume to $36,000 weekly volume within second year through new account acquisition and customer retention.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Achieved quarterly sales targets consistently by utilizing persuasive communication skills and product expertise.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company culture.
- Organized product training sessions for both internal team and external clients to ensure thorough understanding of features and benefits offered by the company''s products or services.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
Education
Communications
PALOMAR COLLEGE
San Marcos, CA06.1998
High School Diploma -
RANCHO BUENA VISTA HIGH SCHOOL
Vista, CA05.1995
Skills
- B2B Sales
- Negotiation
- Team Player
- Bilingual
- Customer retention
- Staff Training and Development
- Recruitment and hiring
- Microsoft suite
- Decision-Making
- Operations Management
- Team Development
- PowerBi
- SAP
- Safety Management
- Fleet Optimization
- Route Navigation Software
References
- Kevin Kienast, Superintendent, Aviara Park Hyatt (760) 473-4355
- David Temores, Service Manager, Cintas (310) 210-9840
- Fernando Sheffer, Superintendent, The Crosby Golf Club (619) 813-5773
- Liz St. James, Director of Guest Services, Omni La Costa (347) 738-1021
Awards
- Awarded top performer sales and service representative FY'2022 of western region territory
- Recognition Card, 06/2018, Thoughtful card of recognition for maintaining a positive attitude and helpful spirit with coworkers and customers.
- Letter of Gratitude, 09/2021, Received letter of gratitude from company President & COO of western territory rental division for providing exceptional customer service to major resort in San Diego amongst adversity from the pandemic.
- Recognized annually for excellent customer retention throughout my tenure
- Achieved multiple Summit Club top performer awards
Languages
Spanish
Full Professional
Timeline
Area Manager
MISSION Uniform & Linen Services
09.2023 - Current
Hospitality Sales and Service Representative
CINTAS Uniform And Facility Services
10.2011 - 08.2023
Communications
PALOMAR COLLEGE
High School Diploma -
RANCHO BUENA VISTA HIGH SCHOOL
Similar Profiles
Susana MirandaSusana Miranda
Production Worker at Mission Linen and Uniform ServiceProduction Worker at Mission Linen and Uniform Service
Hector CadenaHector Cadena
Delivery Driver/Route Relief Driver at Mission Linen And Uniform ServiceDelivery Driver/Route Relief Driver at Mission Linen And Uniform Service
Jennifer GraftonJennifer Grafton
Office Manager at Penn Linen & Uniform ServicesOffice Manager at Penn Linen & Uniform Services