JOSHUA ILORI
Danvers,MA
Overview
3
3
years of professional experience
Work History
Intern
Enterprise Mobility
01.2024 - 04.2024
- Red Car Capitan: Responsible for customer vehicle replacement immediately following their accident
- Responsible for vehicle inspection, to help provide great customer service and maintain company brand.
- Liaison for customer rental between body shop and insurance
- Learned company's backend paper-unit basis.
- Update branch profits daily, through operation performance system
Order Fulfillment
Home Depot
01.2022 - 01.2024
- Pull orders for customers, using attention to detail to fill orders accurately and quickly, ensuring good condition and customer satisfaction
- Talk to customers in person or on phone to resolve issues with orders.
Customer Specialist Advisor
Best Buy
01.2021 - 01.2023
- Communicated with customers to ensure the best product selection for their needs
- Managed stock room orders by selecting and delivering products to customers
- Solved customer product related issues by running diagnostics and troubleshooting technical issues.
Freight/Receiving Representative
Home Depot
01.2022 - 01.2022
- Responded to inbound customer calls and emails regarding order inquiry pertaining to ship dates, problems, order changes & repairs and managed international shipping as needed
- Communicated effectively and resolved customer issues regarding orders & processing
- Supported labeling with warehouse to ensure that products are grouped for time sensitive projects.
Education
Bachelor of Science in Business Administration - Management
Fitchburg State University
Fitchburg, MASkills
- Customer Service
- Oral and Written Communication
- Project Management
- ERP Systems
- Microsoft Office
Timeline
Intern
Enterprise Mobility
01.2024 - 04.2024
Order Fulfillment
Home Depot
01.2022 - 01.2024
Freight/Receiving Representative
Home Depot
01.2022 - 01.2022
Customer Specialist Advisor
Best Buy
01.2021 - 01.2023
Bachelor of Science in Business Administration - Management
Fitchburg State University