Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Ingersoll

Fort Worth,TX

Summary

Flexible and dynamic with a proven track record at Chalk Mountain Services of Texas, skilled in SQL programming and data visualization. Expert in driving process improvements and fostering collaboration among stakeholders. Successfully created automated dashboards that enhanced decision-making and delivered actionable insights, ensuring alignment with business objectives.

Overview

17
17
years of professional experience

Work History

Project Manager, Data Analytics

Chalk Mountain Services of Texas
07.2023 - Current
  • Identified plans and resources required to meet project goals and objectives.
  • Verified quality of deliverables and ensured customer requirements were met.
  • Scheduled and facilitated meetings between project stakeholders to discuss backlog, deliverables, schedules, and conflicts.
  • Created and automated data visualizations to present insights and tell compelling stories.
  • Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.

IT Technician, IT System Analyst, Data Analyst

Chalk Mountain Services of Texas
06.2020 - 07.2023
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Provided technical support for troubleshooting analytics and reporting issues.

Business Operations Financial Analyst

Chalk Mountain Services of Texas
08.2017 - 06.2020
  • Created dashboards to monitor and track key performance indicators.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Deployed predictive analytics models to forecast future trends.
  • Developed complex dashboard and reporting tools to track business performance metrics.

Compliance Associate

Chalk Mountain Services of Texas
07.2015 - 08.2017
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Evaluated and monitored supplier and partner relationships to support compliance.
  • Worked on several concurrent tasks and prioritized workload with minimal direction.
  • Completed data entry tasks with accuracy and efficiency.

Sales Support Manager

JCPenney
12.2008 - 01.2015
  • Assisted sales team members in developing customer relationships and building customer loyalty.
  • Provided leadership, guidance, and direction to sales team members, offering assistance with any need at any time.
  • Coordinated and led new technology rollouts and training and provided front-line technical support.
  • Took company produced plans and adapted them to fit the layout, merchandise levels, and needs of the store while maintaining the company’s overall vision.

Education

High School Diploma -

Forestview High School
Gastonia, NC

Skills

  • SQL programming
  • Data quality management
  • Scrum processes
  • Workflow Analysis
  • Business intelligence tools
  • Process improvement
  • Data visualization and presentations
  • Microsoft Power Platform

Timeline

Project Manager, Data Analytics

Chalk Mountain Services of Texas
07.2023 - Current

IT Technician, IT System Analyst, Data Analyst

Chalk Mountain Services of Texas
06.2020 - 07.2023

Business Operations Financial Analyst

Chalk Mountain Services of Texas
08.2017 - 06.2020

Compliance Associate

Chalk Mountain Services of Texas
07.2015 - 08.2017

Sales Support Manager

JCPenney
12.2008 - 01.2015

High School Diploma -

Forestview High School

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