Joshua Ingram
Morgantown,WV
Summary
Organized and dedicated college student with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Box Office Cashier
West Virginia University, Employment Services
10.2023 - Current
- Maintained a clean and organized workspace, promoting a professional atmosphere at the box office.
- Responded promptly to requests for assistance and customer inquiries.
- Performed cash, card and check transactions to complete customer purchases.
- Streamlined box office operations with effective cash handling and accurate record-keeping practices.
- Handled cash with high accuracy and took care to check bills for fraud.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
Administrative Assistant
KI & Associates
03.2019 - 09.2023
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Worked well in a team setting, providing support and guidance.
- Provided professional services and support in a dynamic work environment.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
Social Media Manager
KI & Associates
10.2019 - 09.2022
- Analyzed and reported social media and online marketing campaign results.
- Developed relationships with influencers to grow reach of company and create wider visibility.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
- Developed and promoted corporate brand, images and identity to media and public.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Suggested and implemented new features to develop brand awareness.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
Server
Wedding Kiss Ballroom
01.2020 - 07.2022
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Current Sophomore - Multidisciplinary Studies
West Virginia University
Morgantown, WV05.2026
Skills
- Cash Register Operation
- Point of Sale Software
- Guest Relations
- Flexibility
- Active Listening
- Cooperative Attitude
- Relationship Building
- Training and mentoring
- Memory retention
- Team Collaboration
- Security Monitoring
- Problem-Solving
Timeline
Box Office Cashier
West Virginia University, Employment Services
10.2023 - Current
Server
Wedding Kiss Ballroom
01.2020 - 07.2022
Social Media Manager
KI & Associates
10.2019 - 09.2022
Administrative Assistant
KI & Associates
03.2019 - 09.2023
Current Sophomore - Multidisciplinary Studies
West Virginia University
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