Joshua Ingram
Morgantown,WV
Summary
Organized and dedicated college student with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Box Office Cashier
West Virginia University, Employment Services
2023.10 - Current
- Maintained a clean and organized workspace, promoting a professional atmosphere at the box office.
- Responded promptly to requests for assistance and customer inquiries.
- Performed cash, card and check transactions to complete customer purchases.
- Streamlined box office operations with effective cash handling and accurate record-keeping practices.
- Handled cash with high accuracy and took care to check bills for fraud.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
Administrative Assistant
KI & Associates
2019.03 - 2023.09
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Worked well in a team setting, providing support and guidance.
- Provided professional services and support in a dynamic work environment.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
Social Media Manager
KI & Associates
2019.10 - 2022.09
- Analyzed and reported social media and online marketing campaign results.
- Developed relationships with influencers to grow reach of company and create wider visibility.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
- Developed and promoted corporate brand, images and identity to media and public.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Suggested and implemented new features to develop brand awareness.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
Server
Wedding Kiss Ballroom
2020.01 - 2022.07
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Current Sophomore - Multidisciplinary Studies
West Virginia University
Morgantown, WV05.2026
Skills
- Cash Register Operation
- Point of Sale Software
- Guest Relations
- Flexibility
- Active Listening
- Cooperative Attitude
- Relationship Building
- Training and mentoring
- Memory retention
- Team Collaboration
- Security Monitoring
- Problem-Solving
Timeline
Box Office Cashier
West Virginia University, Employment Services
2023.10 - Current
Server
Wedding Kiss Ballroom
2020.01 - 2022.07
Social Media Manager
KI & Associates
2019.10 - 2022.09
Administrative Assistant
KI & Associates
2019.03 - 2023.09
Current Sophomore - Multidisciplinary Studies
West Virginia University
Similar Profiles
Isabella SpataforeIsabella Spatafore
Caterer at West Virginia University, Employment ServicesCaterer at West Virginia University, Employment Services
Sophia ScarfoneSophia Scarfone
Snack Rack Associate at West Virginia University, Employment ServicesSnack Rack Associate at West Virginia University, Employment Services
Cameron RobeyCameron Robey
Resident Assistant at West Virginia University, Employment ServicesResident Assistant at West Virginia University, Employment Services