Joshua Irizarry-Lopez
Kissimmee,FL
Summary
Dedicated and motivated employee with an IT and military background possessing the technical ability to maintain, process, and troubleshoot computer systems. Leveraging a disciplined approach to resolve technical issues and committed to understanding and meeting customer needs, driving satisfaction, and fostering long-term loyalty through effective problem-solving and support. Demonstrating exceptional organizational practices and adaptability, honed through military service, to meet diverse IT needs and drive operational excellence. Highly adept at managing high-pressure situations, quickly adapting to new technologies, and implementing organized practices to enhance IT operations and contribute to the organization's success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
U.S. Soldier - (Private First Class)
U.S. Army
01.2024 - Current
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Obtained multiple leadership positions in both boot camp and AIT motivating, guiding, and supervising a range of 40-80 soldiers
Store Associate
Wawa
05.2023 - Current
- Adhered to company policies, procedures, and safety regulations to ensure a secure working environment
- Delivered high-quality customer service to over 100 customers per day, addressing inquiries and resolving customer complaints and concerns in a professional manner
- Worked effectively with team members to achieve store goals and maintain efficient operations
- Handled electronic payments, managed cash, and credit card payments ensuring accurate and secure transactions.
Server
Turning Point
11.2022 - 01.2023
- Operated POS terminals to input orders, split bills, and calculate totals
- Displayed enthusiasm and knowledge about the businesses policies, priorities, and order of operations in order to work more effectively
- Communicated with staff to maintain order, increase efficiency, and effectiveness.
Part-time Salesperson
Journeys
12.2021 - 06.2022
- Placed orders and answered customers questions in person, through email, and over phone to maximize customer service
- Maintained current store, product and promotional knowledge to drive sales
- Sparked social conversations with customers to provide a customer-friendly atmosphere while meeting their needs and addressing their issues.
Court Monitor
Sky Zone
04.2021 - 08.2021
- Met with staff to discuss rules, regulations, and work related problems
- Explained principles, techniques, and safety procedures and demonstrated use of materials and equipment
- Promoted an enjoyable, fun, and safe environment while ensuring adherence to protocols to over 200 children a day
Education
Certificate of Completion - IT Specialist
Dixon Hall
Fort Eisenhower, GA08.2024
Some College (No Degree) -
Ocean County College
Toms River, NJHigh School Diploma -
Manchester Township High School
Manchester, NJ06.2022
Skills
- Network and Information security
- Network troubleshooting and configuration
- Analyzation
- Networking (TCP/IP, DNS, DHCP)
- Helpdesk
- Communication
- Teamwork & Collaboration
- Problem Solving & Critical Thinking
- Time management & Prioritization
- Adaptability
- Attention to detail
- Customer Service
- Team Supervision
Certification
Cisco Certified Network Associate (CCNA)- for networking professionals
Timeline
U.S. Soldier - (Private First Class)
U.S. Army
01.2024 - Current
Store Associate
Wawa
05.2023 - Current
Server
Turning Point
11.2022 - 01.2023
Part-time Salesperson
Journeys
12.2021 - 06.2022
Court Monitor
Sky Zone
04.2021 - 08.2021
Certificate of Completion - IT Specialist
Dixon Hall
Some College (No Degree) -
Ocean County College
High School Diploma -
Manchester Township High School
Cisco Certified Network Associate (CCNA)- for networking professionals
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