Joshua Irvin
Las Vegas
Summary
Dedicated Customer Service Representative with a strong background in problem-solving and active listening, adept at managing multiple tasks and ensuring customer satisfaction. Proven ability to collaborate effectively within teams and deliver tailored recommendations to meet customer needs. Eager to leverage skills to support and grow with a new team in a dynamic environment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Alignment Healthcare
12.2023 - 08.2025
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Resolved policy inquiries and claims issues, ensuring customer satisfaction and retention.
- Collaborated with team members to streamline processes, enhancing operational efficiency.
- Trained new representatives on company policies, systems, and best practices for customer interactions.
Customer Service Representative
Farmers Insurance Group
01.2022 - 12.2023
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated customers about billing, payment processing and support policies and procedures
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
- Guide B2B clients through the records, including filing, tracking, and managing claims, ensuring they understand each step and receive timely updates.
Customer Service Representative
Molina Healthcare
05.2022 - 01.2023
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated customers about billing, payment processing and support policies and procedures
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
Customer Service Representative
Anthem Insurance Company
05.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Covid Clinic
08.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Advocate
Livanta- LLC
12.2015 - 11.2017
- Researched and resolved account and service problems with friendly, knowledgeable support
- Documented customer concerns and inquiry resolutions in internal computer system
- Listened to customers in actively to assess issues and provide accurate information
- Accessed multiple databases to investigate customer questions and concerns.
Claims Representative
Health Care Partners
03.2015 - 04.2015
- Worked productively in fast-moving work environment to process large volumes of claims
- Verified client information by analyzing existing evidence on file
- Generated, posted and attached information to claim files
- Posted payments to accounts and maintained records
- Followed up with customers on unresolved issues.
Education
High School Diploma -
North West High School
Omaha, NE05-2012
Skills
- Customer Service
- Active Listening
- Problem Solving
- Multitasking
- B2B
- Filing
- Team Collaboration
- Microsoft Office
- Typing Speed
- Communication Skills
Timeline
Customer Service Representative
Alignment Healthcare
12.2023 - 08.2025
Customer Service Representative
Molina Healthcare
05.2022 - 01.2023
Customer Service Representative
Anthem Insurance Company
05.2022 - 09.2022
Customer Service Representative
Farmers Insurance Group
01.2022 - 12.2023
Customer Service Representative
Covid Clinic
08.2021 - 04.2022
Customer Advocate
Livanta- LLC
12.2015 - 11.2017
Claims Representative
Health Care Partners
03.2015 - 04.2015
High School Diploma -
North West High School
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