Joshua Isaac Johnson
Leesburg
Summary
Special Operations Manager with proven expertise in strategic planning, logistics, and mission coordination. Skilled in optimizing operations, fostering team collaboration, and driving results. Reliable and adaptable, with strong problem-solving abilities, exceptional communication skills, and commitment to excellence in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Special Operations Manager
Whistle Express Car Wash
02.2024 - Current
- Reduced chemical and water costs and improved performance through strategic planning and resource allocation.
- Managed cross-functional teams to ensure smooth communication and collaboration between departments.
- Adapted quickly to changing market conditions, adjusting strategies as needed to maintain competitive advantage.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- I am an Instructor at Whistle's Car Wash College and strive to better the business by providing knowledge within the company.
Area Manager
Magnolia Wash Holdings
11.2021 - 02.2024
- Managed 14 locations within the Southeast.
- Analyzed market trends to identify growth opportunities within the region.
- Fostered a culture of customer service excellence by implementing staff recognition initiatives.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- (850) 363-0003 Regional Director – Chris Auter
Site Manager
Oasis Car Wash
10.2019 - 11.2021
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Developed maintenance schedules to ensure equipment reliability and minimize downtime.
- Managed customer relations, addressing feedback to enhance service quality and satisfaction.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Oversaw all daily office operations and equipment maintenance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Electrical Apprentice
B&B Electric
10.2016 - 10.2019
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Assisted in installation and maintenance of electrical systems and equipment.
- Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
- Spliced, joined and connected wire to accurately install new electrical systems.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Assisted in installation of complex electrical systems, contributing to timely completion of projects.
Shift Leader
Oasis Car Wash
06.2016 - 10.2016
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Conducted regular inspections of equipment to ensure proper functioning and safety compliance.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Associate
Wash Me Fast Car Wash
10.2015 - 06.2016
- Oversaw cash handling processes, ensuring accuracy in transactions and end-of-day reconciliations.
- Coordinated store opening and closing procedures, maintaining security protocols throughout shifts.
- Developed strong customer relationships by providing exceptional service and resolving issues promptly.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Improved team morale and efficiency through effective delegation and clear communication.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Diploma -
Lee County High School
Leesburg, GA08.2013
Electrical Construction
Albany Technical College
Albany, GA05.2019
Exercise Science
Darton State College
Albany, GA08.2015
Skills
- Maintenance
- TC Programming
- Cross-Function Collaboration
- Adaptability
- Staff Development
- Delegation
- Data Management
Accomplishments
- Creative Problem Solving and Speech Award at Lee County High School-2010
- Operator of The Quarter-2022
- Operator of The Quarter-2022
- Operator of The Quarter-2023
Certification
- Sonny's Controls Course- Nov. 2021
- Sonny's Maintenance Course- Nov. 2021
Timeline
Special Operations Manager
Whistle Express Car Wash
02.2024 - Current
Area Manager
Magnolia Wash Holdings
11.2021 - 02.2024
Site Manager
Oasis Car Wash
10.2019 - 11.2021
Electrical Apprentice
B&B Electric
10.2016 - 10.2019
Shift Leader
Oasis Car Wash
06.2016 - 10.2016
Associate
Wash Me Fast Car Wash
10.2015 - 06.2016
Electrical Construction
Albany Technical College
Exercise Science
Darton State College
Diploma -
Lee County High School
Training
- Sonny’s Control Course 24 hrs. Nov. 2021
- Sonny’s Maintenance Course 24 hrs. Nov. 2021
Courses Completed
- First Year Experience 75hrs. Fall 2013
- Strength Training 75hrs. Fall 2013
- Introductory Algebra 150hrs Spring 2014
- Walk, Jog, Run Fitness 75hrs. Spring 2014
- Introduction to Computers 112.5hrs. Spring 2014
- US History II 112.5hrs. Spring 2014
- English 1101 112.5hrs. Fall 2014
- Intro to Small Groups Communication 112.5hrs. Fall 2014
- First Aid, CPR & AED Essentials 75hrs. Fall 2014
- Intermediate Algebra 150hrs. Fall 2014
- Fitness 1 75hrs. Fall 2014
- College Success 112.5hrs. Spring 2018
- Interpersonal Relations & Professional Development 75 hrs. Spring 2019
Awards & Volunteer Work
Creative Problem Solving and Speech Award at Lee County High School – 2010, Operator of The Quarter-2022, Operator of The Quarter-2022, Operator of The Quarter-2023