Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Quote
Timeline
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JOSHUA ITONYO

JOSHUA ITONYO

Chicago,Illinois

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Sr Solutions Engineer

Wrike
02.2022 - Current
  • Delivered tailored demos to clients to enterprise customers.
  • Collaborated with sales, product management , product marketing and professional services teams to provide value to clients.
  • Analyzed proposed technical solutions based on customer requirements.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Integrated third-party tools and components into applications using middle ware software eg zapier, workato.
  • Implemented the latest integration technologies like SOAP, Rest API , ATOM Feeds and ADF development.
  • Assisted in completion of functional and technical responses for RFI/ RFP’s
  • Identified issues, analyzed information and provided solutions to problems
  • Utilized SQL to perform complex data analysis, transformation ad presentation to clients and internal stakeholder.
  • Managed multiple projects ensuring successful delivery to clients.
  • Lead configuration, implementation and execution of PoC's and customer trials.

Director of Business Development

Aquent
06.2020 - 02.2022
  • Achieved annual and quarterly goals of 120% by selling to enterprise clients.
  • Coordinated with customers and resolved all technical issues and prepared documents.
  • Analyzed proposed technical solutions based on customer requirements.
  • Planned and developed strategies and solutions to improve service delivery and drive growth
  • Identified and collaborated with Enterprise Sales team to meet quarterly and annual goals
  • Identified, and generated new business opportunities within key clients, markets and industries
  • Blueprint Prospect Accounts Worked closely and collaborate with Enterprise Sales team, Marketing, IT.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Monitored and collected all technical information and designed appropriate workflow for customers.
  • Provided appropriate tools to streamline all campaigns for active deployment.
  • Designed and prepared technical presentations and recommended solutions for client issues.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Negotiated, prepared, and signed contracts with clients.

Sr Solutions Engineer

Aquent
04.2018 - 06.2020
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Provided demos to clients to meet specific requisites.
  • Collaborated with sales teams resulting in quota attainment each quarter
  • Updated old code bases to modern development standards, improving functionality.
  • Executed Restful API Integration and Data Migration.
  • Analyzed proposed technical solutions based on customer requirements.
  • Delivered unit-tested systems within customer-prescribed time-frames.
  • Collaborated with clients to define solution requirements.
  • Participated in architecture, design and implementation of back-end features using C++, and Python.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.
  • Maintained familiarity with system technology landscape including EHRs, CRMs, ERP, credentialing, billing, clinical tools, digital marketing tools, etc.

Technical Solutions Consultant

GENECA
02.2017 - 03.2018
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Articulated ROI and correlating business value with technology resulting in 100% quote attainments.
  • Utilized middleware integration tools for various CRM ( Salesforce, Hubspot, Dynamics) and enterprise applications( Microsoft teams, Adobe, Slack)
  • Collaborated with cross-functional teams to deliver successful product implementations.
  • Configured and modified product systems to meet customer-specific needs.
  • Organized product demonstrations and trial installations of equipment to promote products.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Delivered technical presentations matching audience level of expertise to explain products and services to customers.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.
  • Utilized system integration methods suck as SDKs & REST APIs for client requirements.
  • Experience in strong network essentials- HTTP, TLS & DNS.

Research and development associate

BUSINESSOLVER
06.2013 - 02.2017
  • Participated in technical specification reviews in order to fully understand updated Salesforce capabilities and share with wider team in order to increase team functionality
  • Performed high volume outbound calls through various channels
  • Including phone calls, emails and
  • With business units groups including Client Services, Sales, and Marketing to assist with product questions and issues & provide resolutions- KPI Reporting Analysis
  • Responsible for generating data, compiling reports and maintaining trends based on key operational metrics that affect client experience- Quality Assurance Monitoring
  • Performed routine monitoring of client interactions through all communication channels.
  • Drafted software validation parameters to support reliable and usable final products.
  • Created software development best practices to support rapid iteration and software versioning.

Education

Master of Computer Science -

ROOSEVELT UNIVERSITY
Chicago, IL
2018

Bachelor of Business Administration (BBA) - Business Administration and Management

CAMPBELLSVILLE UNIVERSITY
Campbellsville, KY
2012

Skills

  • Cloud Computing
  • REST API
  • Presales
  • Project Planning Software
  • Technical Presentations
  • End-User Training
  • Software Implementation
  • RFP/RFI's
  • Technology solutions
  • Technical solution design
  • Product Demonstration
  • Python

Certification

PMP-PMI 2022

Additional Information

Highly skilled and customer-focused Technical Solutions Engineer with 9 years of experience in designing, implementing, and supporting complex technical solutions for diverse industries. Adept at understanding customer requirements, analyzing workflows, and providing innovative solutions to drive business success. Seeking a challenging role to leverage my technical expertise and problem-solving skills in delivering exceptional value to clients.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin

Timeline

Sr Solutions Engineer

Wrike
02.2022 - Current

Director of Business Development

Aquent
06.2020 - 02.2022

Sr Solutions Engineer

Aquent
04.2018 - 06.2020

Technical Solutions Consultant

GENECA
02.2017 - 03.2018

Research and development associate

BUSINESSOLVER
06.2013 - 02.2017

Master of Computer Science -

ROOSEVELT UNIVERSITY

Bachelor of Business Administration (BBA) - Business Administration and Management

CAMPBELLSVILLE UNIVERSITY

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