Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Work Preference
Quote
Interests
Fishing
Timeline
Hi, I’m

JOSHUA JACKSON

Clearwater,FL
JOSHUA JACKSON

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Overview

2
years of professional experience

Work History

Hertz

Executive Customer Care Research Analyst
02.2024 - Current

Job overview

  • Analyzed customer feedback data to drive continuous improvements in products and services offered.
  • Contributed towards cost-saving measures by optimizing resource allocation based on trends identified from historical data analysis.
  • Researched and evaluated escalated inquires and providing a final resolution

HILTON HOTELS

Night Auditor Supervisor
10.2022 - Current

Job overview

  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming team members at shift changeovers.
  • Serve as hotel night manager on duty overseeing 6 team members to delegate tasks
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

EZCATER

OPERATONS SPECIALIST

Job overview

  • Managed operations processes including orders and deliveries
  • Responded to 200 customer issues and inquiries weekly for up to 400 orders per day to implement recommendations to solve issues 90% of the time.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Developed and updated tracking spreadsheets using Sales Force.

CHARTER COMMUNICATIONS

CUSTOMER SERVICE REPRESENTATIVE

Job overview

  • Supported the enhancement of customer experience through response to customer inquiries to educate on products and services
  • Presented and discussed products and services to customers to gain buy-in
  • Coordinated with the call center supervisor to ensure efficient operations and customer satisfaction.

AMERICAN HOMES FOR RENT

LEASING COORDINATOR

Job overview

VERIZON WIRELESS

CUSTOMER SERVICE REPRESENTATIVE

Job overview

MILLIMAN

BENEFIT SERVICE REPRESENTATIVE

Job overview

T-MOBILE

SERVICE DESK ANALYST

Job overview

Education

Strayer University - Washington D.C.
Washington, DC

Bachelor of Business Administration Degree (B.B.A.), Concentration in Joe Gibbs Performance Management
03.2023

University Overview

Relevant Coursework: Management Concepts, Business Ethics, Project Procurement Management, Business and Society, Business Administration Capstone, Finding your Leadership Purpose, Motivating Teams, Performing Under Pressure, The Right Way to Win, Communication at Work, Introduction to Business

Skills

  • Operations Process Management
  • Team Oversight
  • Financial Management
  • Process Improvement
  • Inquiry Response
  • Customer Service
  • Customer Experience
  • Problem Solving
  • Recommendations & Solutions
  • Communication
  • Collaboration
  • Microsoft Office Suite
  • Google Suite
  • Microsoft Teams
  • Zoom
  • Salesforce
  • Slack
  • Zendesk
  • HotSOS
  • OnQ
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeFull Time

Location Preference

HybridRemote

Important To Me

Company CultureWork-life balancePaid time off

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Interests

Strategic and Financial Planning

Fishing

Fishing

Fishing is more than just a hobby for me; it's a source of relaxation and challenge. Whether it's the peaceful serenity of waiting for a bite or the exhilarating thrill of reeling in a catch, fishing offers a unique blend of tranquility and excitement. It's taught me patience and provided countless opportunities to appreciate the beauty of nature.

Timeline

Executive Customer Care Research Analyst
Hertz
02.2024 - Current
Night Auditor Supervisor
HILTON HOTELS
10.2022 - Current
OPERATONS SPECIALIST
EZCATER
CUSTOMER SERVICE REPRESENTATIVE
CHARTER COMMUNICATIONS
LEASING COORDINATOR
AMERICAN HOMES FOR RENT
CUSTOMER SERVICE REPRESENTATIVE
VERIZON WIRELESS
BENEFIT SERVICE REPRESENTATIVE
MILLIMAN
SERVICE DESK ANALYST
T-MOBILE
Strayer University - Washington D.C.
Bachelor of Business Administration Degree (B.B.A.), Concentration in Joe Gibbs Performance Management
JOSHUA JACKSON