Joshua Jackson
Florence ,SC
Summary
Proven leader with a track record of enhancing operational efficiency and employee development at Jackson Landscape and Design. Excels in strategic planning and problem resolution, boosting team performance and client satisfaction. Skilled in leadership and operations management, achieving significant improvements in productivity and profitability.
Overview
10
10
years of professional experience
Work History
General Manager
Jackson Landscape and Design
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Team Leader
Innovative Landscape Design
03.2016 - 02.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Personal Assistant to the Owner
Jewell Construction
04.2011 - 02.2016
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Displayed absolute discretion at handling confidential information.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
- Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
- Optimized time management for the owner with effective calendar organization and event coordination.
- Facilitated smooth business transactions through diligent management of invoices, expense reports, and budget tracking.
- Promoted a positive company image by representing the owner with professionalism during interactions with clients and stakeholders.
- Sourced and ordered office equipment and supplies.
- Strengthened client relationships through timely follow-ups and proactive problemsolving.
- Safeguarded sensitive information through meticulous maintenance of confidential files and records.
- Contributed to successful project execution by assisting with planning, implementation, and monitoring progress.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened personal and business calls and directed to appropriate party.
- Worked with senior management to initiate new projects and assist in various processes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Answered high volume of phone calls and email inquiries.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Promoted team productivity by keeping supplies organized and well-stocked.
Education
102hrs Toward Psychology Degree - Psychology
USC Upstate
SpartanburgHigh School Diploma
South Florence High School
Florence , SC05.1994
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Customer Relations
- Training and coaching
- Team Leadership
- Relationship Building
- Motivation
- Client Relations
- Process Improvements
- Strategic Planning
- Employee Development
- Consistently meet goals
- Performance Improvements
- Exceptional interpersonal communication
- Sound Judgment
Timeline
Team Leader
Innovative Landscape Design
03.2016 - 02.2021
Personal Assistant to the Owner
Jewell Construction
04.2011 - 02.2016
General Manager
Jackson Landscape and Design
102hrs Toward Psychology Degree - Psychology
USC Upstate
High School Diploma
South Florence High School