Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
ADDITIONAL INFO
Timeline
Generic

JOSHUA JACKSON

Pennsylvan

Summary

Qualified cook with 6 years in fast-paced customer service and call center environments. Personable and professional under pressure. Assistant manager excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Talented Food preparation professional with 5+ years food service experience in all types of restaurant facilities. Experienced customer service professional with strong leadership and relationship-building skills. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the food and health services.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Leader

Burger King
02.2013 - 06.2014
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Carefully interviewed, selected, trained and supervised staff.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Conducted timely performance evaluations for all front of house staff.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Assistant Manager

Bobby's Burger Palace
08.2015 - 11.2016
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Catering Specialist

Qdoba
02.2017 - Current
  • Prepared food items
  • Placed food trays over food warmers for immediate service
  • Relayed food orders to cooks
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Portioned, arranged, and garnished food, and served food to waiters or patrons
  • Managed food delivery for 200+ guests for special events
  • Prepared daily food items, and cooked simple foods and beverages
  • Spoke with patrons to ensure satisfaction with food and service
  • Ensured food was stored and cooked at correct temperature
  • Assisted diners with obtaining food from buffet/serving table as needed.
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Drove food costs down by 33% by effectively improving inventory procedures and reducing spoilage levels.
  • Estimated amounts and costs of required supplies, such as food and ingredients
  • Communicated with other kitchen team members to ensure food was prepared on time and correctly
  • Cooked and packaged batches of food, such as hamburgers and fried chicken
  • Monitored food preparation and serving techniques to ensure that proper procedures were followed
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Prepared food trays for both general and therapeutic diets, maintaining proper temperatures for hot and cold foods
  • Helped with preparation, set-up, and service for catering events

Education

High School Diploma - undefined

Ramstein American High School
Ramstein Air Force Base
01.2006

Associate of Arts - Studio Art

American Military University
Ramstein AFB
08.2025

Associate of Science - Pharmacy Technician

Lincoln Technical Institute
Philadelphia, Pennsylvania
08.2025

Skills

  • Extensive food/beverage knowledge
  • Food regulation compliance
  • Supply ordering ability
  • Meal preparation expertise
  • Party planning competency
  • Food Standards enforcement
  • Valid PA driver's license
  • Supply management capability
  • Flexible schedule availability
  • Able to handle food products frequently
  • Experience with catering and events
  • Food Handler certificate
  • Food safety certified
  • Food preparation experience
  • General knowledge of computer software
  • High level of aesthetic and culinary execution
  • Honest, trustworthy and punctual
  • Knowledge of assigned diets
  • Knowledge of inventory practices
  • Energetic, friendly and enthusiastic
  • Opening and closing procedures
  • Willing to work nights and weekends
  • Able to work in continuously-standing position for four or more hours
  • Flexible schedule
  • Excellent multi-tasker
  • Accomplished leader
  • Management and leadership experience
  • Neat and clean in appearance
  • On time and reliable
  • Personable and affable
  • Proficient in customer service
  • Schedule flexibility
  • Service-oriented team player
  • Strong client-interaction skills
  • Strong time management skills
  • Weekend availability
  • Willing to work late hours

Certification

Talented Food preparation professional with 5+ years food service experience in all types of restaurant facilities.

Accomplishments

  • I have had the pleasure of meeting Bobby Flay and cooking and even creating menu items for his franchise. He has posted pictures of me on his personal Instagram account and @ me on there. One of my greatest food service accomplishments.
  • Won "Server of the Month" award on three separate occasions.
  • Menu Development
  • Developed daily menu of nine items for high-end restaurant with ingredient limitations and specifications.
  • Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen.
  • Responsible for daily set up of five stations.
  • Informed patrons of establishment specialties and features.
  • Prepared and served hot and cold beverages.
  • Specialized in preparing fancy dishes and/or food for special diets.
  • Managed kitchen operations for high grossing, fast-paced fair concession kitchen.
  • Performed kitchen maintenance for a private facility.
  • Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.
  • Served wine and bottled or draft beer.

Affiliations

My family are an Air Force veterans. My mother and father are still in the military and have committed over 20+ years in the service. I have learned so much form the United States Air Force. I have learned discipline, determination, and an hard working work ethic. I support our troops and all branches of service in our country.

ADDITIONAL INFO

  • References
  • Nicole Medley: Former Manager-Bobby's Burger Palace Phone: (215) 387-0378 ;Philadelphia, Pa 19143
  • Justine Johnston: Current Manager-Qdoba: (215) 222-2887; Philadelphia, Pa 19143
  • Asia Sibert-El: Former Co-worker-PNC Bank: (215) 823-2322; Philadelphia, Pa 19143

Timeline

Catering Specialist

Qdoba
02.2017 - Current

Assistant Manager

Bobby's Burger Palace
08.2015 - 11.2016

Shift Leader

Burger King
02.2013 - 06.2014

High School Diploma - undefined

Ramstein American High School

Associate of Arts - Studio Art

American Military University

Associate of Science - Pharmacy Technician

Lincoln Technical Institute