Qualified cook with 6 years in fast-paced customer service and call center environments. Personable and professional under pressure. Assistant manager excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Talented Food preparation professional with 5+ years food service experience in all types of restaurant facilities. Experienced customer service professional with strong leadership and relationship-building skills. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the food and health services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Leader
Burger King
02.2013 - 06.2014
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Carefully interviewed, selected, trained and supervised staff.
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Conducted timely performance evaluations for all front of house staff.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Assistant Manager
Bobby's Burger Palace
08.2015 - 11.2016
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Catering Specialist
Qdoba
02.2017 - Current
Prepared food items
Placed food trays over food warmers for immediate service
Relayed food orders to cooks
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Portioned, arranged, and garnished food, and served food to waiters or patrons
Managed food delivery for 200+ guests for special events
Prepared daily food items, and cooked simple foods and beverages
Spoke with patrons to ensure satisfaction with food and service
Ensured food was stored and cooked at correct temperature
Assisted diners with obtaining food from buffet/serving table as needed.
Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Drove food costs down by 33% by effectively improving inventory procedures and reducing spoilage levels.
Estimated amounts and costs of required supplies, such as food and ingredients
Communicated with other kitchen team members to ensure food was prepared on time and correctly
Cooked and packaged batches of food, such as hamburgers and fried chicken
Monitored food preparation and serving techniques to ensure that proper procedures were followed
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
Prepared food trays for both general and therapeutic diets, maintaining proper temperatures for hot and cold foods
Helped with preparation, set-up, and service for catering events
Education
High School Diploma - undefined
Ramstein American High School
Ramstein Air Force Base
01.2006
Associate of Arts - Studio Art
American Military University
Ramstein AFB
08.2025
Associate of Science - Pharmacy Technician
Lincoln Technical Institute
Philadelphia, Pennsylvania
08.2025
Skills
Extensive food/beverage knowledge
Food regulation compliance
Supply ordering ability
Meal preparation expertise
Party planning competency
Food Standards enforcement
Valid PA driver's license
Supply management capability
Flexible schedule availability
Able to handle food products frequently
Experience with catering and events
Food Handler certificate
Food safety certified
Food preparation experience
General knowledge of computer software
High level of aesthetic and culinary execution
Honest, trustworthy and punctual
Knowledge of assigned diets
Knowledge of inventory practices
Energetic, friendly and enthusiastic
Opening and closing procedures
Willing to work nights and weekends
Able to work in continuously-standing position for four or more hours
Flexible schedule
Excellent multi-tasker
Accomplished leader
Management and leadership experience
Neat and clean in appearance
On time and reliable
Personable and affable
Proficient in customer service
Schedule flexibility
Service-oriented team player
Strong client-interaction skills
Strong time management skills
Weekend availability
Willing to work late hours
Certification
Talented Food preparation professional with 5+ years food service experience in all types of restaurant facilities.
Accomplishments
I have had the pleasure of meeting Bobby Flay and cooking and even creating menu items for his franchise. He has posted pictures of me on his personal Instagram account and @ me on there. One of my greatest food service accomplishments.
Won "Server of the Month" award on three separate occasions.
Menu Development
Developed daily menu of nine items for high-end restaurant with ingredient limitations and specifications.
Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen.
Responsible for daily set up of five stations.
Informed patrons of establishment specialties and features.
Prepared and served hot and cold beverages.
Specialized in preparing fancy dishes and/or food for special diets.
Managed kitchen operations for high grossing, fast-paced fair concession kitchen.
Performed kitchen maintenance for a private facility.
Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.
Served wine and bottled or draft beer.
Affiliations
My family are an Air Force veterans. My mother and father are still in the military and have committed over 20+ years in the service. I have learned so much form the United States Air Force. I have learned discipline, determination, and an hard working work ethic. I support our troops and all branches of service in our country.
ADDITIONAL INFO
References
Nicole Medley: Former Manager-Bobby's Burger Palace Phone: (215) 387-0378 ;Philadelphia, Pa 19143
Justine Johnston: Current Manager-Qdoba: (215) 222-2887; Philadelphia, Pa 19143
Asia Sibert-El: Former Co-worker-PNC Bank: (215) 823-2322; Philadelphia, Pa 19143