Joshua Jacob
Las Vegas,United States
Summary
An enthusiastic team player with five years of experience in providing high level service for a large volume of guests. A professional skilled with effective communication, trained in leveraging teamwork, and an avid user of problem-solving skills. Adept at working in fast paced environments and maintains a positive attitude through adversity.
Overview
6
6
years of professional experience
Work History
Server
Goong Korean BBQ
11.2022 - 12.2023
- Demonstrated flexibility and multi-tasking skills by quickly switching between answering phone lines, preparing dishes, crafting drinks, serving guests, and processing orders
- Exercised problem-solving and analysis skills by fixing incorrect orders and addressing guest concerns in a professional and timely manner
- Created cocktails for customers in a timely manner
- Maintained flow of restaurant by keeping up with side duties to keep back of house stocked
- Ensured seated tables were picked up in a timely manner
- Efficiently took care of assigned tables while helping other areas as needed
- Ensured there were no issues when customers were checking out their bills
- Maintained the flow of the restaurant by bussing tables so customers could be seated faster
- Supported a clean operation by sanitizing the kitchen, restrooms, and dining area
- Communicated with the rest of the team to cover any roles/tasks needed at any given moment to maintain restaurant work flow
SERVER/CASHIER/HOST/BUS RUNNER
The Boiling Crab
03.2022 - 11.2022
- Efficiently ran orders to their designated tables regardless of volume
- Assisted in maintaining a clean operation throughout the restaurant
- Checked guests in and sat them efficiently to maintain flow of the restaurant
- Utilized the POS system to take walk-in/phone to-go orders
- Cashed out guests and ensured correct change was received
- Maintained flow of restaurant by restocking behind the counter
- Ensured seated tables were picked up in a timely manner
- Maintained quality service regardless of volume of the restaurant
- Efficiently took orders for multiple tables at a time
- Ensured customers were taken care of by dropping off drinks, condiments, utensils, etc. and doing repeated check ins
- Created cocktails for customers in a timely manner
- Communicated with the rest of the team in order to cover any roles/tasks needed at any given moment to maintain restaurant work flow
BARISTA
Starbucks
08.2017 - 04.2019
- Created connections with customers daily by establishing rapport and by providing quick, quality service; resolved any pending questions and concerns
- Contributed to training and developing 8 associates along SOP guidelines
- Quickly grasped concept of menu and adapted to fit gaps within the team, including roles in drive-thru, customer support, cashier, and/or barista
- Supported daily operation in the role of customer support by restocking supplies, sanitizing workstations, and maintaining the cleanliness of the store
- Created orders and entered data quickly and efficiently with POS system
Skills
- Adaptability
- Ability to Multitask
- Ability to Work Under Pressure
- Guest engagement
- Strong work ethic
- Memory retention
- Collaboration & Teamwork
- Cash handling
- Exceptional customer service
Timeline
Server
Goong Korean BBQ
11.2022 - 12.2023
SERVER/CASHIER/HOST/BUS RUNNER
The Boiling Crab
03.2022 - 11.2022
BARISTA
Starbucks
08.2017 - 04.2019