Joshua Jahn

General Manager | Old Navy
As a dynamic and results-driven leader, I spearheaded sales growth, exceptional customer service, and seamless store operations. In my role, I was responsible for leading, developing, and mentoring a high-performing team, consistently meeting and exceeding sales targets. I ensured the store's operational and financial goals were met through strategic planning and efficient resource management.

Key responsibilities included:

• Team Leadership & Development: Led and motivated a team of leaders and associates to achieve peak performance, fostering a positive, inclusive, and collaborative work environment.
• Sales & Performance Management: Set and achieved ambitious sales targets, leveraging effective strategies to drive revenue growth and meet company objectives.
• Operational Excellence: Managed day-to-day store operations, ensuring efficiency and consistency in meeting operational standards and financial goals.
• Customer Relationship Management: Cultivated strong customer relationships, delivering a superior shopping experience that fostered customer loyalty and satisfaction.
• Merchandising Strategy: Implemented and executed impactful visual merchandising strategies to optimize product presentation and drive sales.

• Ensured products were displayed in an organized and visually appealing manner, maintaining optimal inventory levels and creating effective merchandising displays.
• Worked closely with the visual merchandising team to design and execute captivating store layouts and seasonal setups.
• Trained and developed managers and staff, ensuring a strong understanding of merchandising standards and effective communication of product information to customers.
• Played a key role in maximizing sales potential by maintaining a visually inviting and well-organized store environment.

• Drove profitable sales growth by overseeing all aspects of store operations, including customer experience, product management, merchandising, and talent development.
• Executed store strategies to meet and exceed performance goals, ensuring alignment with company objectives.
• Collaborated closely with the Assistant General Manager and General Manager to implement effective merchandising and operational strategies.
• Trained and coached leads, experts, and brand associates on specific behaviors and best practices to enhance team performance and customer satisfaction.
• Contributed to the creation of a strong team culture focused on achieving sales targets, maintaining visual standards, and driving business results.

• Directed and managed shipment processes, ensuring timely and accurate deliveries while consistently adhering to company standards.
• Implemented pricing, promotional, and marketing strategies that drove results surpassing company expectations.
• Maintained a secure, organized, and efficient back-of-house and overstock area, supporting optimal inventory management and streamlined operations

• Collaborated with the Business and Operations Manager to interview and hire sales associates, building a strong and effective team.
• Conducted store audits focused on safety, loss prevention, store compliance, and risk management to ensure operational excellence.
• Trained and managed sales associates across all positions, enhancing customer service, improving team performance, and driving sales growth.

• Delivered exceptional customer service by consistently meeting and exceeding customer expectations,
ensuring a high level of satisfaction.

• Provided assistance to customers by addressing inquiries related to product information, discounts,
returns, exchanges, credit card applications, and store policies in a courteous and enthusiastic manner.

• Operated cash registers for sales transactions and returns, ensuring accurate and efficient processing
of payments while maintaining a high standard of integrity in cash handling.