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Joshua James
Elizabethton,TN
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
MechanicDispatcher/Customer ServiceField maintenance mechanicAssemblerStuctural WelderWork Type
Part TimeLocation Preference
On-SiteLocation: Elizabethton, TN
Open to relocation: No
Important To Me
Personal development programsHealthcare benefits4-day work weekSummary
Customer service and field maintenance professional with 7+ years spanning roadside dispatch and industrial/mechanical repair. Coordinate insurance partners, customers, and service providers to resolve roadside incidents efficiently with clear, empathetic communication and sound cost control. Hands-on in diagnosing and repairing vehicles and equipment; expert in welding (MIG/SMAW), fabrication, hydraulics, mechanical/electrical troubleshooting, PLC familiarity, blueprint reading, and safe operation of forklifts and other equipment. Known for calm, safety-first execution under pressure and delivering reliable, cost-effective solutions.
Overview
21
21
years of professional experience
Work History
Mechanic
Self employed
Elizabethton
01.2024 - Current
- Oversaw diagnosis and repair of mechanical issues in vehicles and equipment, enhancing performance and safety standards. Led welding and fabrication efforts utilizing MIG and SMAW techniques to optimize project efficiency and quality. Collaborated with clients and insurance partners to facilitate resolution of roadside incidents and service requests.
- Leveraged diagnostic tools to identify mechanical issues, supporting streamlined repair processes and improved customer satisfaction.
- Conducted regular maintenance inspections and repairs to improve overall vehicle performance.
Dispatcher/Customer Service
Agero Roadside Assistance
Johnson City
01.2021 - 08.2023
- Managed customer interactions by making outbound calls to assess roadside assistance needs and confirming service requirements. Coordinated communication between customers, insurance partners, and service providers to ensure timely and effective resolution of roadside incidents. Evaluated and compared quotes from service providers to deliver cost-effective solutions while keeping partners informed throughout the process.
Field maintenance mechanic
FMS 1
05.2014 - 08.2019
- Troubleshoot and repair military vehicles and equipment.
- Diesel mechanic, fabrication
- Assembly of ratchets and other hand tools
Assembler
Accuforce
01.2014 - 05.2014
- Roles
- Diesel mechanic, fabrication
- Assembly of ratchets and other hand tools
Stuctural Welder
Nci Building Systems (currently Cornerstone Building Brands)
Elizabethton, TN
07.2011 - 05.2012
- Delivered high-quality welding services by utilizing MIG and SMAW techniques to meet project specifications.
- Led the fabrication of structural components, enhancing overall project integrity and compliance with safety standards.
- Coordinated with engineering teams to interpret blueprints and specifications for accurate weld placement.
- Conducted thorough inspections of welded structures, ensuring adherence to industry regulations and quality benchmarks.
- Unloaded and positioned prefabricated steel and heavy equipment using hoisting equipment, such as cables, pulleys, or hooks.
- Welded, cut and bent steel as necessary with torches, metal shears, and welding equipment.
- Fostered culture of continuous improvement, regularly attending workshops and certification courses on advanced welding techniques.
- Ensured structural integrity for new construction projects by performing precise welds according to engineering specifications.
- Supported quality assurance efforts, participating in inspections and making adjustments as needed to meet strict industry standards.
- Delivered durable and aesthetically pleasing weld finishes by mastering variety of welding techniques and materials.
- Reduced rework and material waste by applying advanced welding techniques for stronger and cleaner joints.
- Minimized material waste while maintaining high-quality results through careful measurement and cutting techniques.
- Clamped and tack-welded components to achieve desired configurations.
- Performed thorough inspections of completed welds, ensuring adherence to design specifications and high-quality workmanship.
- Tested welding and safety equipment to check performance.
- Completed complex welding assignments under tight deadlines without compromising safety or workmanship standards.
- Kept work area clean and organized.
- Prepared welding equipment to perform advanced welding work.
Fabrication Welder
Douglas Dynamics
Johnson City, TN
03.2005 - 04.2008
Education
High school diploma - General Studies
General Education - undefined
01-1999
The description of the education
Skills
MIG
Forklifts
Blueprint Reading
Automotive Repair
Press Brake Machine
Customer service
SMAW welding
Industrial Maintenance
Hydraulics
Plasma Cutting
Electrical Experience
Manual transmission
Troubleshooting
Mechanical problems
Welding
Brake Repair
Facilities Maintenance
Plumbing
Operating light to some heavy equipment
Mechanic Experience
Equipment Repair
Handyman
Tractor-Trailer
Stamping Press
Customer support
Programmable Logic Controllers
Carpentry
MILITARY
- Sergeant
- Army National Guard
- Jan 2001 — Jan 2020
Timeline
Mechanic - Self employed
01.2024 - Current
Dispatcher/Customer Service - Agero Roadside Assistance
01.2021 - 08.2023
Field maintenance mechanic - FMS 1
05.2014 - 08.2019
Assembler - Accuforce
01.2014 - 05.2014
Stuctural Welder - Nci Building Systems (currently Cornerstone Building Brands)
07.2011 - 05.2012
Fabrication Welder - Douglas Dynamics
03.2005 - 04.2008
East Tennessee State University - High school diploma, General Studies
Happy Valley High School - General Education,