Joshua Janssen
Graham,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Data Manager
Valley Cities
09.2018 - Current
- Acted as the administrator for the Electronic Health Record keeping all HIPAA and other governing regulations in mind
- Troubleshoot all local computer and electronic hardware issues as needed and escalated when needed
- Utilized Microsoft Power BI and Tableau to deliver reports to the Clinic Director and others as needed
- Trained all new staff on company policies, procedures and workflows to maximize efficiency and productivity
- Acted on various committees - Safety, Upgrades, CQI, Administrative, Data
- Helped grow the clinic in its first year to be 30 percent above our 1 year expected growth
- Oversaw and administered all clinic employees' Required Relias training to include clinical, all Equal
- Opportunity and any other training as needed
- Oversaw the Clinic Website and made changes as needed
- Collaborated with other Data Managers across the country to provide mentorship and a high level of expertise across the network.
- Set up and controlled user access levels across databases to protect important data.
Owner - Web Designer
Janssen Technical Consulting
12.2017 - Current
- Worked with a Variety of Website Platforms to include GoDaddy, Wix, Squarespace, Wordpress, Duda and Webflow
- Build a solid relationship with possible customers through social media and word of mouth
- Build and Maintain Client's Websites across different mediums and provide ongoing support as needed
- Partnered with Wix, GoDaddy, Dell and Apple to provide clients with the best possible solutions to a wide range of issues
- Managed Client relationships through various CRM tools.
- Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility.
- Coordinated copywriting and designed images to craft website content.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
Consultant
TEKSYSTEMS
02.2017 - Current
- Southwest Airlines - installed network switches, firewalls, HP server, and UPS equipment
- Overlake Hospital - Install, troubleshoot and support VoIP Phones
Desktop Support Lead
Healthpoint
03.2017 - 09.2018
- Maintained licenses for all company software
- Trained and Supervised a total of 8 staff
- Ran SLA level reports for Directors and CIO use
- Oversaw the administration of company software
- Upgraded company software on a yearly basis keeping in line with HIPAA regulations.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
IT Consultant / IT Technician, IT Support
Transmark Logistics, Randstad Sourceright
11.2016 - 02.2017
- Installed and monitored all networking equipment for 4 locations
- Oversaw the daily operations for 100 plus local users plus several remote users
- Managed the email domain and active directory for 4 locations
- Added and managed users within the VOIP system
- Added and manage users in the Door access system
- Employee Referral Profiler/
Office Clerk
UPS Freight
11.2014 - 05.2015
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Scheduled and coordinated travel arrangements for office staff members.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Cannon Crew Member
United States Army
01.2009 - 09.2014
- Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels, and personnel.
- Managed receipt, storage and issue of ammunition equipment and processes.
- Confirmed gun line safety and assisted in calibration of weapons systems.
- Conducted risk assessments for artillery and missile operations to avoid harm to personnel and equipment.
- Determined elevation and grid azimuths with maps and map overlays.
- Completed inspections and any basic repair need to uphold strict performance standards.
- Deployed and maintained rifles, machine guns, grenades and rocket launchers in offensive and defensive operations.
- Communicated over wire and radio and identified strategic target locations.
- Supported infantry and tank units with howitzer cannons during combat and played crucial roles in battlefield success.
- Monitored and evaluated performance of artillery and missile systems during operations to identify areas for improvement.
- Coordinated with other military units and agencies to support operations and align with mission.
- Directed supporting fire to suppress enemy fire and allowed troops to maneuver in area.
Field Service Representative
Dish Network LLC
03.2008 - 11.2008
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
Bachelor of Science - Information Technology
Sanford Brown College
07.2016
Skills
- Microsoft Office (Excel, Word, Visio)
- Adobe Dreamweaver,
- Microsoft Visual Studio
- Microsoft Power BI,
- Tableau
- Languages: C#- JavaScript, HTML, CSS
- Networking: LAN-WAN
- Leadership and Training Experience
- Workstation Setup and Maintenance
- Troubleshooting Security Clearance
- HIPAA Training
- Data Management
- Clinical Data Management
- Active Directory
- Operating systems
- IT support
- Research and Data Management
Accomplishments
- Experience with Tableau, Power BI, Data Analysis, Data Management, and Supervisor Experience.
Additional Information
- Willing to relocate to:, San Antonio, TX - New Braunfels, TX - Authorized to work in the US for any employer
I am currently taking data and turning it into a story! I love the Data and IT fields, and I have a wide range of knowledge in everything from A+, Help desk Management, EHR/EMR Training, Data analysis and Data reporting, Web Design, Sharepoint, and more! I am driven to excel in any position I find myself, and i am always looking for growth potential in every scenario.
Timeline
Data Manager
Valley Cities
09.2018 - Current
Owner - Web Designer
Janssen Technical Consulting
12.2017 - Current
Desktop Support Lead
Healthpoint
03.2017 - 09.2018
Consultant
TEKSYSTEMS
02.2017 - Current
IT Consultant / IT Technician, IT Support
Transmark Logistics, Randstad Sourceright
11.2016 - 02.2017
Office Clerk
UPS Freight
11.2014 - 05.2015
Cannon Crew Member
United States Army
01.2009 - 09.2014
Field Service Representative
Dish Network LLC
03.2008 - 11.2008
Bachelor of Science - Information Technology
Sanford Brown College