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Dynamic and Results-driven IT Project Manager with 17 years of extensive experience delivering complex IT transformation, service operations, and governance programs. Proven track record in global delivery excellence, ISO 9001 & 27001 compliance, and Governance, Risk & Compliance (GRC) frameworks. Adept at leading cross-functional teams, optimizing IT operations, and implementing robust quality and security management systems to drive business resilience, regulatory adherence, and operational excellence.

Proven expertise in driving operational excellence, managing cross-functional teams, and delivering high-impact technology solutions on time and within budget. Skilled in Agile, Waterfall, and hybrid methodologies with a focus on stakeholder engagement, risk mitigation, and continuous process improvement to maximize ROI and client satisfaction.

Key Strengths:

  Global IT Service Delivery & Operations Management
  IT Governance, Risk & Compliance (GRC)
  ISO 9001 & ISO 27001 Implementation & Audits
  PMO Leadership & Project Governance
  ITIL Service Management Framework
  Vendor & Stakeholder Management
  Process Automation & Continuous Improvement


Results-driven project management professional with 10 years of experience in Agile project coordination and leadership. Expert in Scrum methodologies, with a proven record of improving project delivery timelines by 30%, and enhancing user satisfaction by 15% for Verizon's platform. Skilled in leading cross-functional teams, driving digital transformation, and applying DevOps and AI-driven tools to deliver high-quality IT solutions. Passionate about business agility, leadership development, and fostering continuous improvement across organizations. Senior project manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects. Solid understanding of project management tools. Project management professional and certified in agile methodology.

Experienced Technical Project Manager with a solid 12-year track record in the IT industry, specializing in healthcare technology solutions for esteemed clients in the US and UK. Skilled at driving business growth, managing complex projects, and leading cross-functional teams to achieve exceptional results. Recognized for successfully turning around projects that faced customer concerns and consistently delivering high levels of client satisfaction. Proficient in Agile and Scrum methodologies, ensuring the delivery of scalable solutions while adhering to PMO processes and best practices. Renowned for maintaining project conformity and sharing valuable case studies to mentor colleagues.

Results-driven professional with over 14 years of expertise in Project Management, Product Management, Scrum Master, and Business Analysis. Seeking a Project Manager role to leverage skills in developing work plans, ensuring timely delivery, and fostering team growth. Proficient in integrating AI technologies and methodologies to optimize project outcomes. Proven ability to enhance technical capabilities, drive productivity, and ensure process compliance. Skilled in leading technical discussions and implementing AI-driven solutions to streamline project management processes. Passionate about leveraging AI tools to enhance project efficiency, mitigate risks, and achieve strategic objectives. Ready to contribute dynamic leadership and strategic vision to drive success in AI-driven projects.

Joshua Jeffers

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Technical Project Manager - AVP

Junior Technical Project Manager

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Bachelor of Arts - Interdisciplinary Study

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Technical Project Manager - AVP

Junior Technical Project Manager

Bachelor of Arts - Interdisciplinary Study

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