Hi, I’m
JOSHUA J. GORDON
Upper Marlboro,MD
Summary
Army veteran with a proven track record of excelling in developing engaging content and facilitating interactive training sessions. Proficient in utilizing various training methodologies and technologies to ensure optimal learning outcomes. Adaptable to diverse learner needs and skilled in collaborating with cross-functional teams. Strong communication and organizational skills, coupled with integrity, make confident in ability to contribute to the success of your organization. Background in military human resources, front desk receptionist, and Meeting Concierge roles allows to bring exceptional customer service and genuine leadership skills to the table. Comfortable investigating and troubleshooting problems to achieve successful outcomes. Seeking a challenging and elevating position where can utilize unique skill set.
Overview
9
years of professional experience
Work History
Westin Hotel
Meeting Concierge
03.2024 - 09.2024
Job overview
- Effectively implemented and administered programs, services, and activities
- Partnered with branch staff to prepare periodic activity reports
- Supported event planners in executing successful events with seamless logistical coordination.
- Developed strong relationships with vendors, securing high-quality services at competitive rates.
- Monitored audiovisual equipment during meetings to ensure smooth presentations without technical difficulties.
- Delivered excellent customer service to both internal and external clients, fostering a positive experience throughout the planning process.
My City transportation
MTA Mobility Driver
01.2022 - 12.2022
Job overview
- Maintained a strong attendance record
- Completed and submitted written reports concerning passengers and any accidents
- Performed required pre/post-trip inspections
Horizon Family Dental
Dental Assistant
06.2021 - 12.2021
Job overview
- Assisted with dental procedures and performed administrative tasks
- Formed preliminary instructions for study casts and occlusal registrations to mount casts
- Provided patients info on dental hygiene, oral health care, and plaque control programs
Randstad Team Staffing
Supply Chain Clerk
11.2020 - 06.2021
Job overview
- Received materials and supplies
- Maintained inventory records and filled sales orders
- Initiated requests for vendor corrections
Audubon Dental Center
Front Desk Receptionist
01.2020 - 06.2020
Job overview
- Performed administrative tasks, scheduled appointments, and managed patient files
- Communicated with medical insurance providers to determine if patients were required to make co-payments
- Prepared patients charts and daily schedules for the dental staff
U.S ARMY
Signal Support Systems Specialist
10.2015 - 12.2017
Job overview
- Created and managed spreadsheets and databases to track contacts and certification records
- Tracked qualification requirements for training officers
- Performed administrative tasks and managed battalion-wide correspondence
- Trained and certified in the management of secure information
- Used systems support for Mission Command Systems (MCS), Frequency Modulation (FM) Radio Systems, Tactical Satellite (TACSAT), High Frequency (HF) radio, Internet protocol (IP) based radio systems
- Implemented security protocols, set up firewalls, and ensure that data is protected from unauthorized access or cyber threats
Education
Grand Canyon University, Phoenix, AZ
Associate of Science from Information Technology
05-2027
Global Information Technology, Southfield, MI
No Degree from CompTIA A+, Network+, Security+, Cyber Security Analyst (CYSA+), Cisco Certified Network Associate (CCNA), AWS Certified Cloud Practitioner
04.2023
Dental Assistant Training School of Columbia
Dental assistant certified
01.2021
University Overview
- Creative Lesson Planning
- Classroom Management
- Instructional Best Practices
Program Analyst-Consumer Financial Protection Bureau
01.2021
Skills
- Strong sense of responsibility
- Ability to be calm under pressure
- Sharp eye for detail
- Ability to quickly assess situations
- Handles difficult situations with tact
- Strong Organizational skills
- Microsoft Office
- Excel
- Data Management
- Equipment repair
- Product Development
- Troubleshooting
- Collaboration
- Quality Assurance
- Event coordination
Timeline
Meeting Concierge
Westin Hotel
03.2024 - 09.2024
MTA Mobility Driver
My City transportation
01.2022 - 12.2022
Dental Assistant
Horizon Family Dental
06.2021 - 12.2021
Supply Chain Clerk
Randstad Team Staffing
11.2020 - 06.2021
Front Desk Receptionist
Audubon Dental Center
01.2020 - 06.2020
Signal Support Systems Specialist
U.S ARMY
10.2015 - 12.2017
Dental Assistant Training School of Columbia
Dental assistant certified
Program Analyst-Consumer Financial Protection Bureau
Grand Canyon University
Associate of Science from Information Technology
Global Information Technology
No Degree from CompTIA A+, Network+, Security+, Cyber Security Analyst (CYSA+), Cisco Certified Network Associate (CCNA), AWS Certified Cloud Practitioner
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