Joshua Jimenez

• Directed a diverse team to achieve operational goals and enhance productivity through effective leadership.
• Facilitated exceptional customer service by training staff and implementing best practices to improve client satisfaction.
• Executed innovative sales strategies that increased market penetration and customer engagement.
• Oversaw inventory management processes to ensure optimal stock levels and reduce waste.
• Streamlined operational efficiency by identifying bottlenecks and implementing process improvements across departments.

• responsible for the daily operations of a company's customer service department.
• Training agents, onboarding new staff, and providing learning opportunities.
• Creating goals and objectives based on key customer service metrics, and reporting on progress.
• Responding to customer inquiries, resolving complaints, and implementing strategies to improve customer experiences.
• Coordinating with other department heads, and communicating with internal teams to discuss sales targets.

• Delivered efficient, prompt, and courteous service to store patrons including sales and returns, handling inquiries and directions concerning store item locations, and product information, as applicable.
• Suggested items that met customer's needs, and emphasized selling points of article, such as quality and utility.
• Prepared displays to support ongoing and upcoming promotions; arranged and set up merchandise displays on shelves, racks, tables, and storefront.
• Resolved customer complaints to restore and promote good public relations.
• Collected cash or credit card payment from customers in payment for goods purchased, recorded amounts received, and made exchanges.