Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Johnson

Auburn,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Assistant Store Manager

Sam's Club
McDonough, GA
08.2018 - 11.2022
  • Coached merchandising & fulfillment associates significantly increasing customer satisfaction ratings.
  • Managed closing procedures and recommended changes to enhance efficiency of daily activities.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Call Center Supervisor

Transdev
Rome, GA
03.2013 - 05.2018
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Established and oversaw performance targets for call center associates.
  • Developed quality employees within call center to take over leadership positions.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
  • Maintained call center equipment in good working order to maximize productivity.
  • Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.

Education

Bachelor of Science - Computer And Information Sciences

Wilberforce University
Wilberforce, OH
08.2002 - 05.2007

Skills

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Timeline

Assistant Store Manager

Sam's Club
08.2018 - 11.2022

Call Center Supervisor

Transdev
03.2013 - 05.2018

Bachelor of Science - Computer And Information Sciences

Wilberforce University
08.2002 - 05.2007

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Joshua Johnson