Joshua Johnson
Auburn,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Store Manager
Sam's Club
McDonough, GA
08.2018 - 11.2022
- Coached merchandising & fulfillment associates significantly increasing customer satisfaction ratings.
- Managed closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Call Center Supervisor
Transdev
Rome, GA
03.2013 - 05.2018
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Maintained call center equipment in good working order to maximize productivity.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
Education
Bachelor of Science - Computer And Information Sciences
Wilberforce University
Wilberforce, OH 08.2002 - 05.2007
Skills
Planograms
Cleaning procedures
End cap designs
Merchandise movements
Reliable and punctual
Price tagging and shelf labeling
Product inventory counts
Pricing controls
Heavy equipment operations
Safety standards and protocols
Materials transport
Shipping and receiving
Forklift Operation
Shipping and receiving expert
General laborer
Stock management
Team Player
Safe driver
Staff Management
Customer experience
Training
Sales and marketing
Employee scheduling
Staff Scheduling
New-Hire Training
Customer Relations
Staff supervision
Timeline
Assistant Store Manager
Sam's Club
08.2018 - 11.2022
Call Center Supervisor
Transdev
03.2013 - 05.2018
Bachelor of Science - Computer And Information Sciences
Wilberforce University
08.2002 - 05.2007