Joshua Johnson
Richwood,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Operations Manager/ Business Manager
Pink Poochies Mobile Dog Groomers
01.2023 - 09.2023
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Developed robust relationships with income-producing 50 clients.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operation Manager
Service Master By The Specialist
01.2019 - 01.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Verified completed projects met approved time, quality, and cost estimates.
- Planned and implemented comprehensive construction schedule to guarantee completion of project on time and within budget.
- Communicated daily with vendors to keep project fully operational.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
- Developed and implemented quality control plan to guarantee highest standards of workmanship.
- Prepared and managed project budgets to accurately track costs and expenses.
- Developed and implemented risk mitigation plan to reduce potential project delays and costs.
- Developed and implemented comprehensive schedule of preventive maintenance and repair work.
Project Supervisor
United Water Restoration
01.2018 - 01.2019
- Identified and resolved construction issues promptly to prevent delays.
- Communicated daily with vendors to keep project fully operational.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Supervised team of 20 to 40 construction workers to maintain productivity and quality of work.
- Scheduled utility service providers according to project timelines.
- Obtained building and specialty permits from local jurisdictional agencies.
- Analyzed and evaluated construction bids to select most cost-effective contractors.
Project Manager – Logistics Manager
Blue Team Restoration
01.2016 - 01.2018
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed projects from procurement to commission.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress and technical problems.
- Analyzed project performance data to identify areas of improvement.
Distribution Manager
Transtar Industries Inc.
03.2011 - 06.2016
- Increased client retention by providing superior customer service.
- Promoted brand at industry events and through ongoing networking efforts.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Integrated warehouse operations with existing and new business processes.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Implemented new distributing systems, resolved performance issues and expanded processes to meet diverse needs.
- Documented safety action plans, quality initiatives and team performance into computer system.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
Route Operations Manager
TOT Deliveries
06.2007 - 04.2011
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
Office Manager
Weinberg, Lopez & Rodriguez
07.2008 - 08.2009
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
Night Manager
Hammond Assembly Solutions
03.2003 - 02.2008
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Managed 5 employees in delivering smooth, productive night shift operations.
Education
Bachelor of Arts - Business Administration And Management
Valencia College
Orlando, FL2006
Bachelor of Arts - Business Communications
ITT Technical Institute
Orlando, FL2002
High School Diploma -
Dillard High School
Ft. Lauderdale, FL1999
Skills
- Staff Management
- Microsoft Office Proficiency
- Strong Interpersonal Communication
- Contracts and Negotiations
- Motivational Leadership
- Business Workflows
- Reporting Tools
- Process Change and Implementation
- Budget Controls
- Xactimate
- Dash
- Certified in GrooMore
- Square
- Square Payroll
- Square Teams
- Patriot Accounting
- Negotiation
- Business Growth Initiatives
- Presentation Skills
- Inventory Accuracy
- Desktops, Laptops and Mobile Devices
- New Hire Training
- Waste Management and Reduction
- Management Training
- Oversee Administrative Functions
- Client Service
- Leadership
- Special Promotions Planning
- Business Planning and Strategy
- Materials Planning and Logistics
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
- Accounts Payable and Accounts Receivable
- Advertising Initiatives
- Excellent Written and Oral Communication
- Operations Management
- Revenue Generation
- Sales Promotion
- Project Management
- Maintaining Clean Work Areas
- Performance Monitoring and Evaluation
- Business Administration
- Vendor and Supplier Management
- Budgetary Reviews
Timeline
Operations Manager/ Business Manager
Pink Poochies Mobile Dog Groomers
01.2023 - 09.2023
Operation Manager
Service Master By The Specialist
01.2019 - 01.2022
Project Supervisor
United Water Restoration
01.2018 - 01.2019
Project Manager – Logistics Manager
Blue Team Restoration
01.2016 - 01.2018
Distribution Manager
Transtar Industries Inc.
03.2011 - 06.2016
Office Manager
Weinberg, Lopez & Rodriguez
07.2008 - 08.2009
Route Operations Manager
TOT Deliveries
06.2007 - 04.2011
Night Manager
Hammond Assembly Solutions
03.2003 - 02.2008
Bachelor of Arts - Business Administration And Management
Valencia College
Bachelor of Arts - Business Communications
ITT Technical Institute
High School Diploma -
Dillard High School
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