Joshua Johnson
Van Nuys,CA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
10
10
years of professional experience
Work History
Technical Support Engineer
Tap Series
Westlake Village, CA
12.2021 - 08.2023
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Used statistical methods to analyze data and generate useful business reports.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of the best placement for needed resources.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Responded to end-user support requests and patiently walked individuals through basic troubleshooting tasks.
Women's Sales Associate
Nordstrom
Santa Monica, CA
02.2016 - 01.2020
- Achieved 100%+ of quarterly sales objectives, every quarter; generated $600K+ ina annual revenue, year or year..
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
IT Support Specialist
Black Church Media
Burbank, SC
05.2013 - 02.2015
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Researched and resolved issues regarding integrity of data flow into databases.
- Answered questions and provided information to customers about new software or hardware.
Education
Bachelor of Arts - Mathematics
California State University - Northridge
Northridge, CA07.2021
Bachelor of Science - Mathematics And Minor Computer Science Honors
Los Angeles Valley College
Van Nuys, CA05.2016
Skills
- Core Competencies: Sales, Customer Service, Operations, Technology Support, Leadership, Relationship Management, Revenue Growth,
- Technical : Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SAS, Programming, SQL, Python& Java, DataBase Management, Product Development,TCP/IP, Technical issues analysis,PHP and Technical Support, Website optimization
- Personal :Detail-Oriented, Team Leader, Problem Solver, Organized, Resilient and Adaptable in Fast-Paced Environments
- Languages : Bilingual (Native English, Intermediate Japanese,Intermediate Spanish
Timeline
Technical Support Engineer
Tap Series
12.2021 - 08.2023
Women's Sales Associate
Nordstrom
02.2016 - 01.2020
IT Support Specialist
Black Church Media
05.2013 - 02.2015
Bachelor of Arts - Mathematics
California State University - Northridge
Bachelor of Science - Mathematics And Minor Computer Science Honors
Los Angeles Valley College