Joshua Johnson
Rochester
Summary
A diligent employee with a 3 year background in customer service. Equipped with apt customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Transportation Security Officer
VMD Corp
09.2023 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
Art Teacher's Assistant
Wittenberg University
09.2021 - 03.2022
- Mixed paint, distributed drawing materials and cleaned up spills, enabling teacher to focus on classroom instruction
- Organized storage areas and controlled use of materials, equipment and tools to prevent loss or waste
- Instructed students on proper care and use of art tools and equipment
- Created positive educational climate to promote student learning
- Kept track of teaching materials and regularly stocked school supplies.
Intern
CoverWallet
05.2016 - 09.2021
- Attended and participated in meetings and brainstorming sessions with team members
- Worked with team members to promote great customer service and pleasant work environment
- Created status reports on operational activities
- Maintained accurate records and files pertaining to departmental areas of responsibility
- Handled incoming and outgoing supplies and packages and routed to appropriate personnel
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data
- Identified needs of customers promptly and efficiently
- Implemented strategies to take advantage of new opportunities
- Set specific goals for projects to measure progress and evaluate end results
- Analyzed key performance indicators to identify effective strategies.
Education
Wittenberg University
Springfield, OHMonroe Community College
Rochester, New YorkSkills
- Computer and Microsoft Office Skills
- Adobe PhotoShop
- Excellent Team Player
- Superior Organizational Skills
- Team Building
- Good Work Ethic
- Data Entry
- First Call resolution
- Customer Service
- Inbound Customer Service
- Problem Resolution
- Conflict Mediation
- Complaint Handling
Timeline
Transportation Security Officer
VMD Corp
09.2023 - Current
Art Teacher's Assistant
Wittenberg University
09.2021 - 03.2022
Intern
CoverWallet
05.2016 - 09.2021
Wittenberg University
Monroe Community College
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