Joshua Johnson
Pace,FL
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Information Technology position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager/Team Leader
Subway
Pace, FL
04.2022 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Lifeguard
Sam's Surf City
Pensacola, FL
05.2021 - 09.2021
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Pool Service Technician
Sam's Surf City
Pensacola, FL
05.2021 - 09.2021
- Enhanced pool water quality by conducting regular chemical testing and adjusting levels as necessary.
- Improved customer satisfaction by providing consistent and thorough pool maintenance services.
- Maintained optimal equipment performance with routine inspections, repairs, and replacements.
- Reduced service call times by streamlining work processes and organizing tools effectively.
- Collaborated with team members to complete larger projects efficiently without compromising service quality.
Crew Trainer
Krystal Restaurant
McDonough, GA
08.2020 - 11.2020
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Trained other employees in customer service, food safety, and performance requirements.
Education
No Degree - Information Technology
George Stone Technical College
Pensacola08.2024
High School Diploma -
Ola High School
Mcdonough, GA05.2020
Skills
- Installed/configured Cisco switches and routers in a lab setting using open source technology such as PuTTY to access said switches/routers
- Created 3 separate VLANs, and configured a PFSense firewall in order to block certain traffic on said VLANs
- Configured DNS and DHCP using Windows Server 2016 and able to create and maintain backups using Proxmox in a lab setting
- Configured a RAID array with RAID6 using TrueNAS in a lab setting
- Helped create budget for a technology upgrade to our Criminal Justice Program at GSTC, giving an estimated total cost of how much money the upgrade would be
Network Configuration
- Corrected switch to router communication by configuring trunk ports
- Re-wired/created CAT5 & CAT6 ethernet cables using T-568B standard and used for different patch panels and devices
- Identified and disposed of malware causing an overload of CPU usage
- Repaired a damaged PC with a faulty power supply and RAM stick using a multimeter and beep codes
Troubleshooting
Certification
- CompTIA Security+
- CompTIA A+
- Microsoft Office Specialist
- Cisco IT Essentials
- Cisco Networking Essentials
- Microsoft Office Specialist: Associate
- ITS Device Configuration and Management
- ITS Networking
Timeline
Shift Manager/Team Leader
Subway
04.2022 - Current
Lifeguard
Sam's Surf City
05.2021 - 09.2021
Pool Service Technician
Sam's Surf City
05.2021 - 09.2021
Crew Trainer
Krystal Restaurant
08.2020 - 11.2020
No Degree - Information Technology
George Stone Technical College
High School Diploma -
Ola High School