Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Johnson

Lake Mary,FL

Summary

I am thrilled to have the opportunity to apply for this position. After reviewing your job description, I understand that you're looking for an enthusiastic applicant who can provide efficiency and confidence for the customers and I can be relied upon to fully engage with them in a self-motivated manner, and to provide excellent services. I promise you with every interaction I would greet the customers with a smile and energy. Given these requirements, I believe I am the perfect candidate for the job! I would describe myself as a diligent and hardworking college student who has been rendering customer service through different volunteer roles. I have worked as front desk clerk at Planet Fitness as well as an entrance greeter at Universal. I have experience using my customer service skills in my previous jobs, using the experience I have, I gain a better understanding of how things should be done and always aim to leverage customer communications, conflict resolution, and customer satisfaction. I am a very fast learner and very good with being dependent on myself if needed. While working on academic, extracurricular projects, and sports, I have developed interpersonal, organizational, and multitasking skills, which will be an asset to your company. I am very big on customer service, and it has been one of my more exciting and most liked jobs. After reviewing my resume, I hope you will agree that I am the type of enthusiastic and self-driven candidate that you are looking for. I am excited to elaborate on how my specific skills and abilities will benefit your organization.

Overview

6
6
years of professional experience

Work History

Front Desk and Sales Associate

Planet Fitness
07.2018 - Current
  • Professionally handling customer service calls daily, with duties of signing up new members, fixing billing issues, and enforcing company policies to maintain a safe and enjoyable environment for everyone
  • As well as answering all phone calls coming through, helping customers and any question they may have or direct them to the solution needed
  • Received positive reviews of my personable and sympathetic demeanor while managing difficult situations
  • Trained new employees to become a knowledgeable and confident staff member
  • Always suggesting new ways to improve the company, such as new tactics to prevent cancelling members to stay with our company.

Front Entrance / Turnstiles

Universal Orlando
02.2018 - 05.2018
  • Assisted in maintaining an organized and efficient flow of guests through the main entrance, ensuring timely entry and exit.
  • Enhanced customer experience by providing a warm and welcoming environment for guests entering the main entrance.
  • Maintained cleanliness and orderliness of entrance area, contributing to an overall positive guest experience.
  • Maintained a current knowledge of venue offerings and events to provide accurate information, enhancing the visitor experience.

Education

High school or equivalent -

Lake Howell High School
Winter Park, FL

No Degree - Behavioral Therapy

Florida Institute of Technology-Melbourne
Orlando, FL
01.2024

Skills

  • Customer Service
  • Excellent Communication Skills
  • Problem Solving
  • Cash Handling
  • Guest Services
  • Front Desk
  • Microsoft Office
  • Conflict Management
  • Night Audit
  • Leadership
  • Teamwork and Collaboration

Timeline

Front Desk and Sales Associate

Planet Fitness
07.2018 - Current

Front Entrance / Turnstiles

Universal Orlando
02.2018 - 05.2018

High school or equivalent -

Lake Howell High School

No Degree - Behavioral Therapy

Florida Institute of Technology-Melbourne
Joshua Johnson