Joshua Johnson
Columbus,GA
Summary
Hardworking employee with proven relationship-building and time management skills. Thrives in fast-paced, hands on environments. A strong team leader that will strive to assist peers with any problems they may encounter. Offering detail-oriented work ethic with hopes to adopt additional functions within the department and grow knowledge in the felid. Overall, a very enthusiastic and loyal team player.
Overview
8
8
years of professional experience
Work History
Aviation Maintenance Technician
Pratt & Whitney
Columbus , Georgia
09.2022 - Current
- Provided assistance to other technicians in diagnosing complex malfunctions or performing difficult tasks.
- Removed various types of aerospace components following approved procedures.
- Performed detailed inspections of aircraft systems and components to identify any potential issues or defects.
- Ensured compliance with all applicable airworthiness regulations and standards.
- Assisted in the development of maintenance procedures, policies, and programs for aircraft operations.
- Maintained records of all inspection results and repairs performed on aircraft logbooks.
- Adhered strictly to safety rules while working around hazardous materials such as fuel and lubricants.
- Assisted in training and supervising new personnel on aviation maintenance techniques.
Service Advisor
Group 1 Auto
Columbus, GA
10.2016 - 08.2022
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Ensured that all customer inquiries were handled promptly and accurately.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Central High School
Phenix City, AL05-2011
Skills
- Performing maintenance and following database procedures
- Exceptional in problem solving, multitasking and organization
- Troubleshooting issues and diagnosing problems
- Obtain government clearance
- Quality Control and following safety guidelines
- Attention to detail and driven by integrity and honesty
- Data Entry and sensitive document regulation
- Complaint resolution, Customer Relationship Management, and Customer Satisfaction
- Report writing and assigning work as needed
- Deescalation of events pertaining to customer dissatisfaction
- Running various operation systems and ability to adapt to a changing environment
Timeline
Aviation Maintenance Technician
Pratt & Whitney
09.2022 - Current
Service Advisor
Group 1 Auto
10.2016 - 08.2022
High School Diploma -
Central High School