Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Johnson

Houma

Summary

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

3
3
years of professional experience

Work History

Service Manager

Courtyard By Marriott
04.2023 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Guest Service Supervisor

Courtyard By Marriott
01.2023 - 04.2025
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.

Sales Coordinator

Courtyard By Marriott
09.2022 - 01.2023
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
  • Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.

Guest Service Representative

Courtyard By Marriott
05.2022 - 08.2022
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.

Education

Bachelor of Business - Business Operations

Nicholls State University
Thibodaux, LA
12-2016

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving

Timeline

Service Manager

Courtyard By Marriott
04.2023 - Current

Guest Service Supervisor

Courtyard By Marriott
01.2023 - 04.2025

Sales Coordinator

Courtyard By Marriott
09.2022 - 01.2023

Guest Service Representative

Courtyard By Marriott
05.2022 - 08.2022

Bachelor of Business - Business Operations

Nicholls State University
Joshua Johnson