Joshua Johnson

Security+, CEH certified U.S. Navy veteran with solid experience in IT operations, cybersecurity, and DevOps principles. Hands-on experience in Quality Assurance testing at 2K Games, where I identified and resolved performance issues, logged bugs using Jira, and collaborated closely with developers and cross-functional teams to ensure high-quality releases. Additionally, supported the Customer Support team by troubleshooting game and console issues, delivering efficient solutions, and enhancing user satisfaction. Skilled in creating and executing detailed test cases, analyzing data in Testrail, and tracking issues through Microsoft Excel. Highly motivated and goal-oriented, with a proven ability to handle multiple assignments under tight deadlines. Experienced in mentoring and collaborating with diverse teams, excelling in fast-paced, high-pressure environments, and making sound decisions to drive results.

• Applied problem-solving skills and technical knowledge gained from the U.S. Navy to perform maintenance and repairs on critical equipment, resolving technical issues in high-pressure environments.
• Successfully built and configured a Windows 10 lab with Active Directory on Virtual Box
• Utilized Windows Remote Desktop Protocol to access user computers remotely
• Assisted the 2K Games Customer Support team by providing technical assistance to gamers, troubleshooting game and console issues, and ensuring customer satisfaction
• Created and modified Active Directory template user accounts to hold various properties
• Excelled in managing multiple tasks and meeting deadlines during my time in the Navy, handling complex maintenance duties while ensuring the safety and efficiency of equipment across the ship

• DevOps Career Pathway Program, Intellectual Point
• CompTIA Security+
• Certified Ethical Hacker (CEH)
• Splunk Core User