Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joshua Johnson

Summary

Dynamic 10+ year IT professional with proven expertise in enhancing device management through O365 and Intune upgrades. Skilled in Active Directory management and delivering impactful training sessions, I excel in troubleshooting and customer service, driving operational efficiency and user satisfaction across diverse technical environments.

Overview

17
17
years of professional experience

Work History

End User Support Technician/System Admin

Koniag Government Services
01.2024 - 05.2025
  • Facilitated organizational upgrades to O365 and Intune for enhanced device management.
  • Conducted server maintenance using VMware and virtualization technologies.
  • Provided end-user support by adjusting permissions and licenses for Office and Adobe products.
  • Installed, updated, and configured software while managing user profiles and Active Directory groups.
  • Created user accounts within software systems to improve operational efficiency.
  • Delivered MS Teams training sessions for 3,700 federal employees following Skype migration.
  • Developed and maintained user guides for critical applications.
  • Provisioned desktops and laptops for new employees.

Clinical Application Support

Tricore Reference Labs
06.2020 - 01.2025
  • Manage account in Active Directory
  • Provide clinical application support
  • Maintain employee accounts
  • Install software and configure applications
  • Proficient in Windows O365, Azure

Success Specialist Tier

UnityBPO
12.2018 - 01.2021
  • Provide exceptional customer service
  • Configure computers, tablets, and cell phones
  • Offer remote tech support
  • Ensure adherence to call flow
  • Execute software setup

Team Manager

S&P Data LLC
07.2015 - 08.2018
  • Develop team reporting procedures
  • Analyze team performance metrics
  • Conduct team training sessions
  • Perform regular team evaluations
  • Streamline team operations for efficiency

Office Manager

Lone Sun Builders, Inc
01.2012 - 06.2015
  • Managed office operations for Lone Sun Builders, overseeing front office customer service, phone answering, and mail monitoring
  • Handled inventory and purchasing of office supplies and uniforms, as well as filing and an annual scanning project
  • Led Accounts Payable by reconciling credit cards and managed Accounts Receivable by entering new clients and jobs for the company

Account Manager / Team Manager

Sprint Communications
06.2008 - 10.2012
  • Manage accounts, schedule tasks, report progress, and provide training
  • Drive quarterly projections, analyze trends, and stay current on emerging technologies
  • Lead team and supervisor meetings to ensure effective communication and collaboration

Education

Associate of Applied Science -

Central New Mexico Community College
Albuquerque, NM
01.2013

High School Diploma -

American Home School
Albuquerque, NM
02.2002

Skills

  • Troubleshooting and support
  • Customer service
  • Active Directory management
  • Software installation and configuration
  • Training facilitation
  • Mobile device management
  • System administration
  • Communication skills
  • Technical documentation
  • Product troubleshooting
  • Microsoft Office proficiency
  • Office 365 administration
  • Email administration
  • Team collaboration
  • Azure PowerShell scripting

References

References available upon request.

Timeline

End User Support Technician/System Admin

Koniag Government Services
01.2024 - 05.2025

Clinical Application Support

Tricore Reference Labs
06.2020 - 01.2025

Success Specialist Tier

UnityBPO
12.2018 - 01.2021

Team Manager

S&P Data LLC
07.2015 - 08.2018

Office Manager

Lone Sun Builders, Inc
01.2012 - 06.2015

Account Manager / Team Manager

Sprint Communications
06.2008 - 10.2012

Associate of Applied Science -

Central New Mexico Community College

High School Diploma -

American Home School
Joshua Johnson