Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
GeneralManager

Joshua Johnson

Muskegon,MI

Summary

Professional with extensive experience in management, training, and process optimization. Expertise in document control, SOP development, compliance management, and delivering impactful training programs. Skilled at enhancing employee performance and operational efficiency to support organizational growth and success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

GENERAL MANAGER

Stash Ventures
09.2024 - Current
  • Oversee daily operations of the store, ensuring efficient workflow and seamless customer experiences.
  • Implement and uphold Standard Operating Procedures (SOPs) to maintain operational consistency and compliance with industry regulations.
  • Handle inventory management and Metrc compliance, ensuring accurate product tracking and adherence to state regulations.
  • Managed budget implementations, employee reviews, training, and schedules.

FITNESS STUDIO MANAGER/PERSONAL TRAINER

Body20/Independent Personal Trainer
06.2023 - 09.2024
  • Led a team of sales personnel and fitness coaches at a boutique studio, focusing on driving membership growth and retention.
  • Delivered personalized one-on-one training, enhancing customer satisfaction and client loyalty.
  • Developed strategies to attract new members and generate business through effective sales practices.
  • Cultivated strong relationships with current members, resulting in increased referrals and retention.

SALES MANAGER/AREA MANAGER

Lume
11.2020 - 02.2023
  • Led and mentored a team of sales associates and location managers, driving performance and sales across multiple locations.
  • Implemented strategies to maximize sales and minimize shrinkage through excellent customer service, adherence to standard practices, and inventory control.
  • Regularly exceeded sales targets by providing exceptional customer care and building strong relationships.
  • Developed and promoted talented employees, fostering a collaborative and high-performing leadership team.

Store Manager/Area District Sales Manager

AT&T
03.2011 - 11.2020
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

Bachelor of Arts - Finance

Baker College
Flint, MI
08.2018

Skills

  • Process optimization
  • Employee performance management
  • KPI monitoring and evaluation
  • Inventory oversight and analysis
  • Compliance auditing and reporting
  • Sales
  • Operations oversight
  • Staff management

Certification

  • Certified Personal Trainer (NASM) – 2023
  • CPR/AED Certified (American Red Cross) – 2024
  • Certified Nutrition Coach (NASM) – 2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

GENERAL MANAGER

Stash Ventures
09.2024 - Current

FITNESS STUDIO MANAGER/PERSONAL TRAINER

Body20/Independent Personal Trainer
06.2023 - 09.2024

SALES MANAGER/AREA MANAGER

Lume
11.2020 - 02.2023

Store Manager/Area District Sales Manager

AT&T
03.2011 - 11.2020

Bachelor of Arts - Finance

Baker College

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