Joshua Johnson
Killeen
Summary
Dynamic cinema professional with a strong work ethic and exceptional customer service skills, honed at Cinemark. Proven ability to enhance guest satisfaction through effective teamwork and sales promotion, contributing to increased concession sales. Adaptable and detail-oriented, with a commitment to maintaining cleanliness and safety in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Cinema Worker
Cinemark
04.2024 - Current
- Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
- Collaborated with team members to maintain theater cleanliness during busy periods, resulting in higher guest satisfaction ratings.
- Maximized efficiency by cross-training in multiple roles within the theater, including concessions, box office operations, cleaning duties, and projection room activities.
- Contributed to increased concession sales by promoting current specials and upselling items when appropriate.
- Assisted guests with ticket purchases and seating arrangements for optimal viewing experiences.
- Delivered timely information updates to customers regarding scheduling changes or special events taking place at the cinema complex.
- Coordinated movie showings, ensuring seamless transitions between films and minimal downtime for patrons.
- Contributed to a positive workplace culture by consistently demonstrating respect, support, and professionalism towards coworkers and supervisors.
- Strengthened teamwork through active communication and collaboration with colleagues on various tasks and projects.
- Conducted routine equipment inspections and maintenance tasks to ensure top-quality audio-visual experiences for guests.
- Helped maintain a safe environment for both employees and guests by adhering to company guidelines regarding emergency procedures and evacuations when necessary.
- Participated in regular staff meetings to discuss strategies for improving overall operations and addressing any challenges faced by the team.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Checked IDs for age-restricted shows in compliance with regulations.
- Handled emergency situations to maintain safety of staff and customers.
- Worked with other staff members for smooth theater operations.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
Education
High School Diploma -
Shoemaker
3302 S Clear Creek Rd Killeen, TX 76549 United Sta05.2025
Skills
- Food safety
- Cleanliness maintenance
- Adaptability and resilience
- Scheduling flexibility
- Sales promotion
- Concession stand management
- Strong work ethic
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Organizational skills
Timeline
Cinema Worker
Cinemark
04.2024 - Current
High School Diploma -
Shoemaker
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