Joshua Johnson
El Mirage,Arizona
Summary
Experienced customer service professional with a proven track record in conflict resolution and enhancing customer satisfaction. Skilled in multitasking, time management, and adapting to new challenges to support organizational goals. Recognized for effective communication and a proactive approach to problem-solving.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Advanced Broker
Charles Schwab & Co.
Phoenix, Arizona
11.2020 - 05.2024
- State and Federally licensed in the securities industry to place trades, discuss available options and what each entails, discuss regulatory rules and requirements, as well as assist clients with their financial needs and questions about the various trading platforms.
- Primary goal was to educate, on top of resolving all client's issues and questions in a single call.
- On top of customer service and securities needs, also cross trained in multiple areas including tax, retirement, and fraud and identity theft protection.
- As an advanced broker, it was expected to not only take care of the client's immediate stated needs, but also have the knowledge and analytical skills to find the unstated needs that the client may not be aware of.
Patient Counselor
Arizona Organix
Glendale, Arizona
12.2019 - 05.2020
- Day to day responsibilities include staying knowledgeable and current on available products for better assisting customers find the correct product or medication to fit their particular needs, symptoms, and preferences.
- Strict control of inventory and patient documentation and records were required.
- Trained to accept and fill electronically communicated orders, made via telephone, website or text messages; customer service was always a priority, whether in person or remote.
Warehouse Deals Associate
Amazon Fulfillment Center
Tolleson, Arizona
08.2019 - 10.2019
- Responsible for inspecting customer returns, evaluating the condition and cleaning and repackaging merchandise in resale condition.
- Trained in multiple departments with various responsibilities like loading and unloading shipping trailers, as well as stacking and wrapping pallets.
Manager in Training
Big-5 Sporting Goods
Glendale, Arizona
02.2011 - 08.2014
- Responsible for training and supervising new employees, as well as their initial interview.
- In charge of stockroom organization and maintenance, as well as the weekly merchandise deliveries.
- Responsible for organization, special orders, merchandising, and overall promotion of the footwear department.
- Trained for competency with procedures for the sales of firearms, payroll and scheduling through KRONOS, marketing and merchandising of products, and presided over merchandise deliveries.
- Completed training to become full salaried manager.
- Covered salaried manager's vacations, oversaw all day-to-day operations.
Department Manager
Wal-Mart
Glendale, Arizona
11.2007 - 08.2010
- Responsible for merchandising, modular setup, directing and overseeing floor associates, as well as conducting interviews for new employees.
- In charge of firearm inventory and sales, as well as documenting and inspecting new arrivals for the store logbook.
- Responsible for retrieving prior sales records for ATF checks.
- Day-to-day operations for all surrounding departments including mixing paint, cutting fabric, handling live fish sales, cashiering, and other customer service needs.
- In charge of monthly inventory checks, ordering, as well as dealing with all sales representatives from other companies.
- In charge of all sales-floor and backroom overstock merchandise, ensuring a constant circulation as well as consistently updating all inventory counts.
General Manager
Quizno's Subs
Phoenix, Arizona
11.2003 - 08.2006
- Responsible for directing and overseeing all franchise employees.
- Responsible for making sure all financial reports are accurate and up-to-date.
- On-call for any needs that may arise, from computer difficulties to locating a substitute to work, should any employee fail to show up for their scheduled shift.
- Perform a variety of management functions to ensure success of the franchise (e.g., interviewing/hiring, food and general supply orders, calling in sales numbers, employee schedules).
- Act as a liaison for customer satisfaction and service delivery issues.
Education
High School Diploma -
Apollo High School
Glendale, Arizona05.2001
Some College (No Degree) - Pharmacy School Transfer
Glendale Community College
Glendale, ArizonaSkills
- Securities trading
- Regulatory compliance
- Client education
- Financial analysis
- Trading platforms
- Customer relationship management
- Inventory management
- Personnel training
- Product knowledge
- Problem solving
- Analytical thinking
- Time management
- Attention to detail
- Communication skills
- Customer service
Certification
- Pharmacy Technician Trainee, AZ Board of Pharmacy, T058834, 2017-12-06, 2020-12-31
- Securities Licenses, SIE, Series 7, Series 63
Application Experience
Word, Excel, Access, PowerPoint, Outlook, AutoCAD, KRONOS
Platform Experience
- Windows Vista
- Windows 2000
- Windows NT
- Windows XP
- Windows 7-11
- Mac OSx
Timeline
Advanced Broker
Charles Schwab & Co.
11.2020 - 05.2024
Patient Counselor
Arizona Organix
12.2019 - 05.2020
Warehouse Deals Associate
Amazon Fulfillment Center
08.2019 - 10.2019
Manager in Training
Big-5 Sporting Goods
02.2011 - 08.2014
Department Manager
Wal-Mart
11.2007 - 08.2010
General Manager
Quizno's Subs
11.2003 - 08.2006
High School Diploma -
Apollo High School
Some College (No Degree) - Pharmacy School Transfer
Glendale Community College
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