Joshua Johnson
Boca Raton,FL
Summary
Diligent crisis-trained mental health professional with 200+ hours of suicide prevention experience on Crisis Text Line and clinical behavioral therapy experience as a Registered Behavior Technician. Skilled in crisis de-escalation, risk assessment, protocol enforcement, and accurate, HIPAA-compliant documentation. Strong foundation in behavior analysis, data collection, and implementing individualized intervention plans that improved client outcomes. Brings proven ability to support, guide, and informally supervise volunteers and peers, conduct debriefings, and maintain calm, structured communication during high-pressure situations. Fully remote-ready with exceptional written communication and commitment to compassionate, equitable mental health care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Cultivate Behavioral Health & Education
01.2025 - 09.2025
- Implemented crisis-adjacent interventions for clients in distress.
- Implemented individualized behavior intervention plans to enhance client development and learning outcomes.
- Collaborated with multidisciplinary teams to assess client progress and adjust treatment strategies effectively.
- Utilized data collection tools to monitor behavioral changes and maintain accurate records of client sessions.
- Provided direct support in therapeutic activities, fostering skill acquisition and promoting positive behaviors.
Crisis Counselor
Crisis Text Line
07.2024 - 08.2025
- Provided immediate emotional support to individuals in crisis through text-based communication.
- Assessed client needs and developed appropriate intervention strategies during high-stress situations.
- Managed multiple conversations, prioritized imminent-risk cases, and followed escalation protocol.
- Collaborated with team members to ensure seamless service delivery and consistent support for all clients.
- Documented interactions meticulously, maintaining accurate records for future reference and quality assurance.
Academic Tutor (Autism & Dyslexia)
GetThatGrade Tutoring
03.2024 - 01.2025
- Developed personalized learning plans to enhance student understanding and performance in targeted subjects.
- Conducted one-on-one tutoring sessions, adjusting teaching methods to accommodate diverse learning styles.
- Collaborated with parents and educators to track student progress and implement effective strategies for improvement.
- Provided targeted academic and executive functioning support to neurodiverse youth across youth learning environments.
- Built individualized education plans, and coached students toward independent learning and organizational skills.
- Monitored academic outcomes and adapted strategies based on student performance and feedback.
- Aligned coaching with student employment and post-secondary planning, where appropriate.
Boca West Country Club
Expeditor
01.2020 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained scheduling, time tracking, and interdepartmental communication in a high-pressure environment — transferable to WEX, site coordination, and support.
- Recognized for clear communication, problem-solving under pressure, and maintaining professionalism.
Intern
Center for the Future of AI, Mind & Society
02.2023 - 05.2023
- Supervisors: Dr. Susan Schneider, Dr. Garrett Mindt
- Conducted interdisciplinary research at the intersection of AI, neuroscience, philosophy of mind, and mental health.
- Explored the ethical and psychological implications of emerging technologies on consciousness, identity, and care models.
- Contributed to the development of research frameworks integrating clinical, cognitive, and ethical perspectives.
- Co-presented findings to audiences of 200+ at academic conferences, engaging in discussions on ethical innovation and person-centered psychological care
Education
Certificate - Registered Behavior Technician
Behavior Analyst Certification Board (BACB)
03-2025
No Degree - Psychology
Florida Atlantic University
Boca Raton, FL08-2024
Bachelor of Arts - Philosophy
Florida Atlantic University
Boca Raton, FL05-2023
Certificate - English As A Second Language (ESL)
Florida Atlantic University
Boca Raton, FL05-2023
Certificate - Ethics, Law, And Society (ELS)
Florida Atlantic University
Boca Raton, FL05-2023
Skills
- Crisis Intervention & Suicide Prevention Volunteering with Crisis Text Line, supporting texters in active suicidal distress Used risk assessment questions, grounding, collaborative safety plans, and escalation protocols Safely de-escalated many high-risk conversations and consistently followed organizational standards
- Live Queue Management & Prioritization Handling multiple concurrent conversations during peak hours on Crisis Text Line Monitored incoming texts, triaged based on urgency, and focused first on imminent-risk texters Maintained steady response times and ensured the highest-risk texters received timely support
- Protocol & Escalation Adherence Working under strict crisis and clinical protocols (Crisis Text Line, RBT role) Followed escalation trees, consulted supervisors when safety thresholds were reached, and documented all steps Built a track record of clean audits and positive feedback for policy and safety adherence
- Confidentiality & HIPAA Compliance Providing ABA services as an RBT and crisis support as a volunteer using HIPAA-sensitive systems Protected client identities, used secure platforms, and followed documentation/privacy rules precisely Maintained zero confidentiality breaches and upheld trust with clients and organizations
- Supervisory/Supportive Coaching of Peers Working alongside newer staff (RBTs, servers) and fellow crisis volunteers who needed guidance Modeled correct procedures, informally coached peers on workflows and documentation, and offered support after difficult interactions Helped peers feel more confident and consistent, contributing to smoother team functioning
- Debriefing After Difficult Interactions Peers and coworkers experienced emotional strain after tough sessions or shifts (crisis and clinical) Listened non-judgmentally, normalized stress reactions, and reflected back strengths and effective choices Peers reported feeling supported and more capable of returning to work grounded and focused
- Performance & Documentation Accuracy Required to maintain high-quality, real-time documentation (SOAP notes, Catalyst, CentralReach, crisis logs) Entered detailed, objective session notes, updated data accurately, and followed formatting guidelines Achieved reliably accurate records that supervisors could trust for treatment planning and reporting
- Calm, Grounded Communication Under Pressure Facing escalated guests (as a server) and high-intensity texters (Crisis Text Line) Stayed calm, used clear, respectful language, and focused on problem-solving instead of reacting emotionally Turned tense situations into manageable ones, often diffusing conflict and preserving rapport
- Multicultural Sensitivity & Equity Awareness Supporting diverse texters and clients with varied cultural, socio-economic, and identity backgrounds Used inclusive language, avoided assumptions, and validated experiences shaped by discrimination or systemic barriers Built strong rapport and provided care aligned with equity and cultural responsiveness, matching Didi Hirsch’s values
- Technology & Platform Navigation Working entirely online for Crisis Text Line and using multiple clinical platforms as an RBT Navigated multi-tab chat interfaces, data systems, and documentation tools efficiently while actively engaging with clients Maintained smooth, uninterrupted service delivery with accurate tech usage and minimal errors
- Team Communication & Conflict Handling Collaborating with BCBAs, coworkers, and volunteers when disagreements or misunderstandings arose Used clear, respectful communication, focused on shared goals, and clarified expectations rather than assigning blame Resolved issues constructively and preserved a supportive, professional team climate
- Identifying Training Needs & Self-Development Noticing patterns where volunteers/peers struggled (eg, with documentation, de-escalation, or protocol details) Reflected on those gaps, sought additional training yourself, and adjusted how you modeled or explained tasks to others Improved your own competence and indirectly raised overall team consistency and quality
Certification
- RBT - Registered Behavior Technician
- ESL -English as a Second Language Teacher
Languages
English
Native or Bilingual
Timeline
Registered Behavior Technician
Cultivate Behavioral Health & Education
01.2025 - 09.2025
Crisis Counselor
Crisis Text Line
07.2024 - 08.2025
Academic Tutor (Autism & Dyslexia)
GetThatGrade Tutoring
03.2024 - 01.2025
Intern
Center for the Future of AI, Mind & Society
02.2023 - 05.2023
Boca West Country Club
Expeditor
01.2020 - 03.2024
Certificate - Registered Behavior Technician
Behavior Analyst Certification Board (BACB)
No Degree - Psychology
Florida Atlantic University
Bachelor of Arts - Philosophy
Florida Atlantic University
Certificate - English As A Second Language (ESL)
Florida Atlantic University
Certificate - Ethics, Law, And Society (ELS)
Florida Atlantic University