I take great satisfaction in working with hands and possess a deep passion for anything powered by a motor I can usually be found in my garage, engaging in a variety of different things My experience from complete engine rebuilds to body panel replacements and painting
Joshua Johnson
Bath,NY
Summary
Dynamic Wrecker Operator with FleetPride, skilled in heavy equipment operation and problem-solving. Proven track record of enhancing customer satisfaction through effective communication and timely service delivery. Adaptable learner who thrives under pressure, ensuring compliance with safety regulations while efficiently recovering vehicles and minimizing delays.
Overview
11
11
years of professional experience
Work History
Wrecker Operator
FleetPride
06.2021 - Current
- Operated heavy-duty tow trucks to recover disabled vehicles and equipment efficiently.
- Conducted thorough vehicle inspections to ensure compliance with safety regulations and operational standards.
- Coordinated with emergency services and clients for timely response and accurate service delivery.
- Trained new operators on safety protocols, equipment handling, and recovery techniques.
- Coordinated with customers and emergency services to effectively complete jobs.
- Completed simple repairs to vechiles and trucks after an accident so customers could continue their drive when able, while making sure vechiles were still safe to operate
- Demonstrated exceptional problem-solving abilities during complex recovery operations, resulting in minimal delays and increased customer satisfaction.
Service Writer
Meyers RV
07.2019 - 06.2021
- Managed service writing processes to ensure accurate and timely customer service documentation.
- Collaborated with technicians to gather detailed information on repairs and services performed.
- Maintained communication with customers regarding service updates and recommendations for vehicle maintenance.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty through effective communication.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Mechanic
Michigan Hollow Repair
12.2014 - 07.2019
- Diagnosed mechanical issues using specialized diagnostic tools and equipment.
- Performed routine maintenance and repairs on various vehicle types, ensuring operational efficiency.
- Developed preventive maintenance schedules to improve vehicle reliability and reduce downtime.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
High School Diploma -
Avoca Central School
Avoca, NYSkills
- Heavy equipment operation
- Route planning
- GPS navigation
- Hazardous materials handling
- Self-directed work capability
- Organizational skills
- Calm under pressure
- Adaptable learner
- Quickly adjust to change
Interests
Timeline
Wrecker Operator
FleetPride
06.2021 - Current
Service Writer
Meyers RV
07.2019 - 06.2021
Mechanic
Michigan Hollow Repair
12.2014 - 07.2019
High School Diploma -
Avoca Central School