Joshua Johnson
Boise,ID
Summary
Certified Golf Fitter with training from Ely Callaway Performance Center and Titleist Performance Institute. Experienced in managing golf retail operations, overseeing nearly $5 million in merchandise flow, and implementing strategic initiatives to enhance profitability and customer engagement. Proven track record in developing high-performing teams of 8–14 associates, achieving top performance metrics through disciplined execution and data-driven strategies. Recognized for integrating technical golf knowledge with business acumen to drive revenue growth and operational success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Speciality Shop Manager
Scheels Sporting Goods
Meridian, Idaho
05.2023 - Current
- Certified Golf Fitter trained at Ely Callaway Performance Center and Titleist Performance Institute.
- Managed three specialty shops: Golf, Golf Clothing, and Paddle Sports.
- Facilitated movement of nearly $5 million in products across all departments.
- Participated in Leadership Development Program to strengthen managerial skills.
- Exceeded personal sales goals while delivering exceptional customer service at Scheels.
- Addressed merchandise inquiries regarding location, pricing, and usage efficiently.
- Analyzed reports to guide inventory purchasing and merchandise arrangement decisions.
- Trained associates on product knowledge and effective merchandise usage techniques.
Retail Sales Specialist
REI Co-op
Southlake, Texas
08.2020 - 12.2022
- Transitioned to Lead Role in Action Sports department, serving as Key Holder.
- Oversaw product placement and signage while training employees on product knowledge and sales techniques.
- Managed store opening and closing procedures, addressing customer complaints in the manager's absence.
- Troubleshot in-store issues, providing support to associates requiring manager-level assistance.
- Received cross-training across multiple departments, including Frontline, Camp, Action Sports, Bike Shop/Service, Stocking, and Shipping Receiving.
- Promoted ‘The Co-op Way’ by delivering exceptional customer service experiences.
- Created a fun and safe environment that encouraged outdoor enjoyment for all customers.
Retail Wireless Consultant
US Celluar
Bend, Oregon
07.2018 - 12.2018
- Drove sales growth by leveraging expertise in wireless products to assist customer selections.
- Managed inventory through monitoring stock levels, receiving orders, and restocking shelves.
- Delivered technical support and product coaching to enhance customer understanding.
- Configured wireless services for customers daily, ensuring seamless setup experiences.
- Communicated promotional details and program information to elevate customer service and retention.
- Educated customers on products, restrictions, and policies during discussions to foster informed decisions.
Retail Sales Manager
US Celluar
Medford, Oregon
09.2016 - 06.2018
- Managed team of eight to fourteen sales associates, resulting in consistent achievement of Quad-Green metrics for six consecutive quarters.
- Oversaw employee performance, resolved issues, and enhanced efficiency to achieve productivity targets.
- Trained team members on effective strategies to meet operational and sales goals.
- Analyzed sales reports to improve performance, support inventory management, and leverage emerging trends.
- Coached employees on handling complex sales situations and difficult customers successfully.
- Exceeded sales objectives through the motivation of staff and promotion of targeted products.
- Recruited and retained top talent, ensuring timely performance evaluations and recognition of outstanding contributions.
- Strengthened merchandising and promotional initiatives to enhance customer engagement and increase sales.
Retail Wireless Consultant
US Celluar
Redmond, Oregon
01.2016 - 08.2016
- See Previous
Retail Wireless Consultant
US Celluar
North Platte, Nebraska
12.2014 - 12.2015
- See Previous
Soldier
Nebraska Army National Guard
Lincoln, NE
01.2003 - 01.2012
- Non-Commissioned Officer
- Chaplain Assistant
- Truck Driver
Education
Bachelor of Science - General Studies
University of Nebraska At Kearney
Kearney, NEMaster of Arts - Clinical Psychology
University of Dallas
Irving, TXHigh School Diploma -
Holdrege High School
Holdrege, NESkills
- Effective communication
- Visual merchandising
- Inventory management
- Sales analysis
- Employee training and development
- Customer service excellence
- Expense reporting
- Critical thinking
- Office management
- Scheduling and coordination
- Staff management
- Team leadership and collaboration
- Public speaking and presentation
- Crisis intervention and support
- Wireless services expertise
- Sensitive material handling
Certification
Certificated Golf Fitter - Titleist Performance Institute & Ely Callaway Performance Center
Timeline
Speciality Shop Manager
Scheels Sporting Goods
05.2023 - Current
Retail Sales Specialist
REI Co-op
08.2020 - 12.2022
Retail Wireless Consultant
US Celluar
07.2018 - 12.2018
Retail Sales Manager
US Celluar
09.2016 - 06.2018
Retail Wireless Consultant
US Celluar
01.2016 - 08.2016
Retail Wireless Consultant
US Celluar
12.2014 - 12.2015
Soldier
Nebraska Army National Guard
01.2003 - 01.2012
Bachelor of Science - General Studies
University of Nebraska At Kearney
Master of Arts - Clinical Psychology
University of Dallas
High School Diploma -
Holdrege High School