Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Jones

New Bern,NC

Summary

Reliable individual seeking employment. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Heavy Equipment Fueler

Nutrien
Aurora, NC
04.2019 - Current
  • Maintained quality and safety by reporting equipment issues and malfunctions for repairs.
  • Operated machining equipment safely with team of operators.
  • Removed worn or faulty components for replacement or repair.
  • Analyzed malfunctioning equipment and determined type of repairs required.
  • Performed routine and preventive maintenance on dozers, haul trucks, excavators and other heavy equipment.
  • Maintained meticulous records of all repair work that was made to machines and equipment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Financial Secretary

Mount Olive Baptist Church
Mesic , NC
02.2014 - Current
  • Maintained confidentiality of information related to receiving, recording and depositing of funds.
  • Maintained accurate records of organizational finances and generated reports as requested.
  • Verified processing information and deposited received funds into organizational account.
  • Received dues, fees and payments and provided transaction receipts.
  • Collaborated with finance committee to establish procedures for money collection and recording.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Conducted invoicing and investigated accounts receivables discrepancies.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Used Quickbooks to prepare various correspondence, reports and other written material.
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.

Assembly Line Worker

Moen
New Bern, NC
11.2011 - 07.2012
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
  • Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.

Customer Service Representative

Convergys
Greenville, NC
10.2006 - 11.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Investigated and resolved accounting, service and delivery concerns.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Education

High School Diploma -

Pamlico County High School
Bayboro, NC
06.2004

No Degree - Logistics And Materials Management

East Carolina University
Greenville, NC

Skills

  • Vehicle Inspection
  • Complex Problem-Solving
  • Safety Compliance
  • Heavy Labor
  • Vehicle Safety
  • Critical Thinking
  • Mining Services
  • Service Records
  • Safe Driving Techniques
  • Safety Standards

Certification

Project Management

MSHA Training

Timeline

Heavy Equipment Fueler

Nutrien
04.2019 - Current

Financial Secretary

Mount Olive Baptist Church
02.2014 - Current

Assembly Line Worker

Moen
11.2011 - 07.2012

Customer Service Representative

Convergys
10.2006 - 11.2010

High School Diploma -

Pamlico County High School

No Degree - Logistics And Materials Management

East Carolina University

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Joshua Jones