Joshua Jones

Work History

Remodeling Consultant Sales

Power Home Remodeling Group

01.2022 - 10.2023

Responsible for performing free estimates for energy efficient exterior home remodeling projects. i.e.: windows, doors, siding, and roofing.
Found current or potential issues with the home and explained to homeowner what the problems where and what would happened if they were not fixed immediately.
Measured products accurately that would need to be replaced at some point.
Helped homeowner redesign their home with different colors, styles, and options.
Performed an interactive presentation to homeowners with a goal of educating them on how to get the project done the right way with little to no risk to them, whether they chose my company or not.
Explained the features and benefits of our products and company in a way that tailored to each homeowners wants and needs.
Responsible for overcoming any objections and closing the sale on each initial visit.
Ensured that the homeowners were comfortable with the projects and the financing to decrease the likelihood of cancellations.
Responsible for over $1.3MM in net sales volume.

Customer Development Representative

Power Home Remodeling Group

11.2020 - 12.2021

Door to door marketing responsible for scheduling free estimates for energy efficient exterior remodeling projects.
Looked for potential needs of replacement of windows, doors, siding, and roofs, then tailored my pitch accordingly.
Overcame objections of homeowners who were not currently in the market for our products,
Qualified leads by getting all possible buying powers information and scheduled a time that they would all be present for a presentation.
My appointments were responsible for over $1MM in sales in 2021
Won annual award for "Highest Integrity" in our office in 2021.

Sales Manager

Cook's Pest Control Inc.

01.2019 - 10.2020

Hired, trained, and coached sales inspectors to help them achieve their personal, financial, and career goals.
Supported all sales team members to drive growth and development. Rode with them in the field to help build relationships and also train in any areas I saw they needed to work on.
Daily call sessions with my commercial consultant to help support him and generate new leads for him.
Listened in and helped coach my inside sales specialist to overcome objectives so that she could set us apart in such a brief interaction and close the sale over the phone.
Responsible for weekly and monthly vehicle inspections to ensure that vehicles were kept in order and up to company standards.
Filled in for territories when understaffed and/or when someone was on vacation or sick so that opportunities to gain new business were not missed.
Answered incoming phone calls for live pest control leads when my specialist was on lunch, from 5:00 to 10:00 after hours, and all day on Saturday. I would present and proposed over the phone, close the sale, and then collect payment information and schedule the work to be done. Also, I would schedule an inspection for our residential inspectors to go out at the sames time and perform termite inspection looking for any other sales opportunities that could benefit the customer.
Called customers daily that had submitted a survey and gave us less than 9 out of 10. 8-7 I thanked them for their score and asked what we could be doing to get a 9 or a 10. Often they would resubmit the survey giving a higher score.
0-6 were huge concerns and treated as such. I would listen, understand, and find a way to resolve the issue. Often this meant showing that we cared and had a department manager go to the property. Very rarely was a credit or money-back offered as a solution, and often we were able to satisfy the customer as a team.
Created individual budgets for the sales team based off of our office budget and held them accountable to them.
Helped the pest control complete their routes when they were understaffed by running a route.
Helped the termite department with installs, monitoring bait stations, and performing annual inspections. Also helped with WDO reports when needed.
Led the state as a district in sales in 2020 YTD and 2019.

Corporate Manager Trainee

Cook's Pest Control Inc.

11.2017 - 12.2018

Worked with TN, AL, and GA regional sales mangers along with the VP of sales to come up with new sales strategies in the ever changing industry of pest control.
Traveled throughout the company helping failing and understaffed sales departments.
Helped teach sales training class for new employees and also road in the field with them once they had graduated to ensure that they were practicing what was taught and helping them with out of the ordinary issues that may have not been taught in school.
Worked with the corporate technical team to help close the gap between sales and service.
Helped implement and train when we transition to Service Pro and went all digital.
Audited sales departments for proper paperwork, pricing, and graphing of structures. Ensured that all work was done correctly to company and state standards.
Attended personal development class for managers and potential managers.
Obtained licenses in TN, AL, and GA.

Residential Sales Inspector

Cook's Pest Control Inc.

01.2017 - 10.2017

Generated leads through cold calls, customer referrals, door knocking, and existing customers.
Scheduled inspections for prospective customers and arrived promptly.
Performed interior and exterior inspection of home including floored attics and crawlspaces.
Looked for pests, damage, harborage, food, water, entry points, droppings, breeding sites, and any other conducive conditions for pests.
Measured and drew a graph of the home notating all of my findings and concerns.
Built my presentation around those issues and presented and proposed every service that they needed.
Closed the sale, asked for referrals, and then asked if it was okay to use their name to knock on the neighbor's door and offer our services.
Maintained an organized lead log and followed up with unsold proposals until I got a final no.
Tracked my daily budget to ensure I hit my monthly budget.
Number one sales inspector in the company for August 2017.

Pest Control Technician

Cook's Pest Control Inc.

06.2014 - 12.2016

Used IPM to service residential customers and properly address their pest control needs, whether reactive or preventative.
Maintained good communication with customers on my route, calling them before and after services to ensure they saw the benefit of my service, whether they were home or not.
Optimized my route to reduce drive time and increase efficiency.
Maintained collections to less than 20% owed each month.
Looked for lead opportunities for sales inspectors either at current customers house or neighbors that didn't have service.
Treated properties for mosquitoes April thru October. Not only treated the foliage, but preformed a pre-service inspection to identify potential breeding sites that would require a larvicide treatment.
Helped perform special treatments such as brown recluse spider treatments and bed bug treatments.
Always responded to service calls as soon as they came in and addressed them at the earliest convenience of the customer.
Maintained a clean and organized service truck.
Educated and advised customers on preventive measures to reduce pest infestations.

Meat Cutter

Holoway's Meat Market

02.2012 - 04.2014

Filled daily specialized requests and completed wholesale orders.
Passed health inspections by correctly evaluating meat temperatures for safety and quality and keeping detailed records of heat statuses.
Educated customers on meat choices and preparation methods to increase sales.
Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.

Grocery Store Associate

Champion Grocery

05.2005 - 10.2011

Prepared products for sales floor by adding tags and readying pallets or restocking.
Cleaned shelves and restocked with new inventory when products were running low.
Helped customers complete purchases, including processing payments and bagging items.
Took apart equipment to rinse, clean and sanitize all components.
Constructed product displays and hung new signage.
Participated in inventory loss prevention objectives by closely monitoring suspicious customer activities.
Greeted customers and offered assistance with retrieving and locating products throughout store.
Removed outdated and overripe items from stock to eliminate health risks.
Restocked produce and removed expired or damaged merchandise.
Stocked or re-stocked products in check-out lines and end-cap displays.
Removed trash, swept, and mopped floors for professional appearance.

Summary

Overview

Work History

Remodeling Consultant Sales

Customer Development Representative

Sales Manager

Corporate Manager Trainee

Residential Sales Inspector

Pest Control Technician

Meat Cutter

Grocery Store Associate

Education

High School Diploma -

Skills

Certification

Timeline

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