Hi, I’m
Joshua Jones
Kaufman,Texas
Summary
Dynamic Sales Associate with a proven track record at TJX Companies, enhancing customer satisfaction and loyalty through exceptional service and persuasive selling skills. Expert in merchandising knowledge and problem-solving, I significantly contributed to team success and sales revenue growth. Skilled in fostering positive customer relationships and driving sales through strategic product recommendations.
Overview
2
years of professional experience
Work History
TJX Companies
Sales Associate
08.2022 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Gary Campbell High School Kaufman, TX
05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Flexible Schedule
- Stocking and Receiving
- Client Service
- Store Opening and Closing
- Customer Needs Assessment
- Merchandising knowledge
- Professional Demeanor
- Merchandising understanding
- Shipment Processing
- Fitting room maintenance
- Type product knowledge
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Customer Assistance
- Creative Thinking
- Inventory and Stocking
- Flexible Hours
- Ability to Lift 40 pounds
Timeline
Sales Associate
TJX Companies
08.2022 - Current