Joshua Jones
Acworth,GA
Summary
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Accommodations Consultant (Contract)
Amazon
08.2024 - Current
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services.
- Ensured ADA compliance.
- Performed case management with utmost attention to detail.
- Provided exemplary customer service and empathy, understanding associates needing assistance with Accommodations were experiencing a difficult time.
- Manage upwards of 40 cases at any given time.
Meat Cutter
Publix
03.2023 - Current
- Process beef, pork, and lamb into the proper retail cuts with impeccable quality
- Merchandise packages into proper cases while practicing proper rotation
- Assist customers with any questions or specialty cut requests
- Keep department clean and properly sanitized for proper upkeep and quality control
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Prepared poultry by cleaning, cutting and discarding inedible parts.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Identified cuts of meat, grading and pricing accordingly.
- Packaged and labeled meat items in preparation for sale to customers.
- Calculated weight and quantity of meat to determine appropriate pricing for customers.
- Managed waste and disposal to comply with environmental regulations and minimize waste.
Accommodations Consultant
Amazon
11.2021 - 01.2023
- Worked with warehouse management, associates, and their Healthcare providers to ensure reasonable accommodations were implemented on-site for associates.
- Responsible for working to better accommodations through as idea champion.
- The team would meet weekly to discuss ways to better the experience for both the accommodations team, as well as the associates.
- One of the members of the team that colleagues would come to when they needed assistance with their cases or any other questions they may have had.
- Managed upwards of 40 cases at any given time.
- Made outbound calls for every case worked.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
HR Assistant II
Amazon
09.2020 - 11.2021
- Continuously de-escalated high-intensity situations with Amazon employees while successfully assisting with required leave inquiries
- Able to troubleshoot issues pertaining to their leave of absence, as well as to seek out and remove barriers before, during, or after an Amazon employee's leave of absence or medical accommodation
- Critically assessed the case management plan to an employee's changing medical needs
- Selected to be involved in Project Seed due to continued high performance which involved case management and intake training
- Responsible for reaching out to employees and sites alike, to determine restrictions for employees and the capability to which their site would be able to accommodate
- Involved high-level decision making, in-depth review of documentation, and top-tier customer service
- Spoke with employees on a daily basis and must show empathy and understanding to the employees
- Managed upwards of 50 calls per day
Sales Merchandiser
Coke Florida
01.2019 - 08.2020
- Responsible for working with management at both large and small stores, ensuring correct amount of product
- Pulled out of dates and ensured shelves and coolers were set to planogram
- Worked deliveries and ensured backroom was organized
Sales Associate
The UPS Store #3563
09.2018 - 12.2018
- Assist customers in shipping packages, as well as packing the items in correct packing materials and the corresponding boxes
- Lift packages 50 pounds or heavier frequently and arrange packages for proper spacing to accommodate the proper amount of room in the store
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
Server
Duffy's
11.2017 - 09.2018
- Responsible for serving guests with a smile and ensuring excellent dining experience
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
Server
Cracker Barrel
09.2014 - 11.2017
- Responsible for greeting guests and ensuring fulfilling experience while dining
- Promoted through ranks, eventually being given all four stars, as well as being promoted to trainer
- Cross-trained in prep cook and line cook roles
- Promoted to shift lead where responsible for doing managerial duties of checking to make sure fridges were correct temperature and that hot food on line was correct flavor profile and temperature
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server/Bartender
MacKenzie's Restaurant and Tap Room
04.2014 - 09.2014
- Responsible for serving guests in timely manner and ensuring exemplary service
- Responsible for keeping restaurant clean and welcoming
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
High School Diploma -
Jupiter High School
Jupiter05.2011
Skills
- Case management
- ADA Compliance
- Documentation review
- Integrity and honesty
- Reporting writing
- Decision-making
- MS office
- Multitasking and organization
- Client relationships
Certification
Driver's License
Additional Information
I am eager to learn a new trade and have always been commended on my work ethic. I have been in customer service since my first job, and love to engage with people as much as I can.
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Proficient, 08/01/20
Timeline
Accommodations Consultant (Contract)
Amazon
08.2024 - Current
Meat Cutter
Publix
03.2023 - Current
Accommodations Consultant
Amazon
11.2021 - 01.2023
HR Assistant II
Amazon
09.2020 - 11.2021
Sales Merchandiser
Coke Florida
01.2019 - 08.2020
Sales Associate
The UPS Store #3563
09.2018 - 12.2018
Server
Duffy's
11.2017 - 09.2018
Server
Cracker Barrel
09.2014 - 11.2017
Server/Bartender
MacKenzie's Restaurant and Tap Room
04.2014 - 09.2014
Driver's License
High School Diploma -
Jupiter High School
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