Summary
Overview
Work History
Education
Skills
Timeline
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JOSHUA JONES

Clinton Township,MI

Summary

Highly skilled IT Field Technician with background in diverse technology environments. Experience includes troubleshooting, maintenance of hardware and software, and user support. Strengths encompass clear communication, problem-solving skills, and ability to work under pressure. Notably, have contributed to enhancing system performance and reducing downtime in previous roles.

Overview

6
6
years of professional experience

Work History

Field Technician / Network Administrator

Enertron LLC
Clinton Township, MI
02.2020 - Current
  • Installed, configured and tested workstations, laptops, printers and other peripherals.
  • Working as an escalation point for the help desk on tickets that benefit from on-site support.
  • Being the customer-facing part of the company and keeping good customer relations.
  • Troubleshooting network issues, including cabling, firewall configuration, switch configuration, and wireless connectivity.
  • Setting up new on-premises infrastructure, including servers, NAS, and network equipment.
  • Support disaster recovery solutions, including ransomware remediation and critical infrastructure failures.

Level 1 Help Desk

All Covered: Managed IT Solutions
Troy, MI
02.2019 - 02.2020
  • During my time at All Covered I've gotten real world experience with troubleshooting client's issues remotely
  • Learning the standard practices of documentation, ticketing, and compliance procedures of a managed service provider
  • Currently I've been able to resolve ~90% of my incidents within first contact
  • While getting experience with working hundreds of different client environments across the country

Education

Some College (No Degree) - Computer And Information Systems

Macomb Community College
Warren, MI

PC Servicing & Networking -

Fredrick V. Pankow Vocational Tech Center
Clinton Township, MI
06-2008

High School Diploma -

L'Anse Creuse High School
Harrison Township, MI
06-2008

Skills

  • Experience working in a corporate environment
  • Able to multitask
  • Solution oriented
  • Quick learner
  • Good verbal and written communication skills
  • Azure
  • VSphere
  • Cisco
  • Hyper-V
  • Fortinet
  • Watchguard
  • Troubleshoot software failure
  • Microsoft suite

Timeline

Field Technician / Network Administrator

Enertron LLC
02.2020 - Current

Level 1 Help Desk

All Covered: Managed IT Solutions
02.2019 - 02.2020

Some College (No Degree) - Computer And Information Systems

Macomb Community College

PC Servicing & Networking -

Fredrick V. Pankow Vocational Tech Center

High School Diploma -

L'Anse Creuse High School

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JOSHUA JONES