Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joshua Jones

Summary

Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic marketing objectives to spread brand awareness. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Brings positive attitude and commitment to continuous learning and growth

Overview

9
9
years of professional experience

Work History

National Admissions Advisor

Perdoceo Education
05.2022 - Current
  • Professionally assist Impact Grant eligible students who are able to utilize Tuition Assistance through the benefits of their employer
  • Run campaigns to provide information on the University to eligible Impact Grant students through online and on-site fairs
  • Provide support and guidance with HR of companies who has a partnership with the University to ensure the agreement for the Tuition Assistance is met
  • Collaborate with a special team of Advisors to update policies and guidelines around Impact Grant
  • Responsible for developing, managing, and meeting action plans to obtain personal and departmental student population objectives
  • Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.
  • Conduct telephone interviews and e-mail correspondence to identify student prospects to determine their educational needs, concerns, and interests.
  • Develop a rapport with prospective students and maintain contact with them frequently.
  • Partners with departments outside of Admissions including Financial Aid, and Academics to ensure the delivery of a high level of service to every student including degree programs.
  • Consistently operates within, and is measured with respect to, the school's expected behaviors: Execution, Communication/Feedback and Professionalism.
  • Ensure compliance with applicable University policies and procedures.
  • Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
  • Assessed student interests and skills and provided strategic information about pursuing suitable courses.
  • Reviewed admissions applications and evaluated student credentials.
  • Provided resources to support students in achieving career goals.
  • Advised students on educational, career and social opportunities.
  • Monitored student progress to drive successful academic outcomes.
  • Analyzed student academic records to assess educational and career goals.
  • Developed and implemented student guidance plans to foster academic success.
  • Helped students develop organizational, time management and study skills.
  • Assisted students in exploring and selecting career paths.
  • Advocated for students to access available resources.
  • Developed and implemented individualized academic plans for students.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Contributed to event marketing, enrollments and university promotion.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Optimized email campaigns to increase open and click-through rates.
  • Conducted market research to identify new opportunities and target markets.

Team Sales Manager

AT&T
08.2019 - 04.2022
  • Directs work activities to achieve the volume expected to meet operational requirements.
  • Ensures accuracy and efficiency of service, maximization of sales revenue and adherence to established policies and procedures.
  • Directs, coaches, motivates, and develops telephone sales and service skills of all supervise sales representatives to ensure that sales and service goals are met.
  • Monitors performance of representatives according to established monitoring standards.
  • Counsels and advises representatives regarding performance and discipline.
  • Influences decisions regarding hiring, promoting and discharging employees.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to explain sales opportunities.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Implemented systems and procedures to increase sales.
  • Head of Culture Council, responsible for spreading awareness and providing activities centered around monthly holidays
  • Held position for Social Media Chair
  • Created and managed social media campaigns for the site to increase brand engagement.
  • Contributed to event marketing, sales and brand promotion.
  • Devised content strategy to effectively engage target audiences.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement

MI60 (Assistant Manager)

AT&T
04.2019 - 08.2019
  • Assist other reps by plugging in and assisting them with meeting sales goal.
  • Work hand in hand with Manager to ensure representatives are meeting goals.
  • Take escalations.
  • Come up with incentives for our team for when sales goals are met.
  • Provide hot lap coaching to talk reps through a call with a customer.
  • Participated in the Redbird project, responsible for traveling on site to another location for 3 months to help transition them from tech support into sales
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets allocated to the immediate supervisor for the team, and allocated resources to maximize productivity and retention

Customer Service Sales Rep

AT&T
06.2018 - 04.2019
  • Answer customer/client requests or inquiries concerning services and products and report problem areas.
  • Continually maintain working knowledge of all company products, services and promotions.
  • Utilize various systems and tools to assist and service customers.
  • Make recommendations according to customer's needs.
  • Administer system functions on all opening, closing, and balancing procedures to according guidelines.
  • Utilize operational systems to process purchases of all products and services.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Informed customers of promotions to increase sales productivity and volume.
  • Achieved or exceeded company-defined sales quotas.
  • Attended monthly sales meetings and quarterly sales trainings.

Newscast Director

TV 10
08.2017 - 05.2018
  • Created Graphics, Headlines, and Bumps for the newscasts
  • Marked script for each block of the newscast
  • Planned shows
  • Controlled the newsroom ordering for video to roll and cameras to move
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

News Photographer

TV 10
01.2017 - 05.2018
  • Traveled with a reporter to pursue a story
  • Shot video footage of live events, interviews, etc.
  • Edited video using Final Cut Pro
  • Created two packages a week within a four-hour time limit
  • Trained new photographers in use of camera equipment and editing software.

Production Crew

Redbird Productions
09.2016 - 05.2018
  • Worked audio, cameras, and other media equipment such as Replay, 360, Graphics, etc. for sports games that broadcasts to ESPN 3

Camera Operator/Floor Director

TV 10
08.2016 - 05.2018
  • Assembled and set up equipment
  • Followed camera scripts
  • Creatively framed the anchors and reporters
  • Responded quickly to directions
  • Liaison with lighting and technical staff
  • Cued Talent when to go
  • Communicated instructions from Director
  • Adjusted focus, zoom and aperture to obtain desired shot effects.
  • Liaised with directors and producers to achieve desired look and feel of scenes and subjects.

Education

Bachelor of Arts - Mass Media-Television Production

Illinois State University
Normal, IL
05.2018

Skills

  • Policy interpretation
  • Sales experience
  • Higher education
  • Marketing
  • Brand awareness
  • Visual storytelling
  • Video editing
  • Campaign execution
  • Social media strategy
  • Multitasking
  • Problem Solving
  • Ability to Communicate effectively
  • Deadline oriented

Accomplishments

  • Collaborated with team of 10 trainers in the development of transitioning a call center from tech support into sales.
  • Created strategies to develop and expand awareness on company events, leading to over a 30% increase in volunteers while my time at AT&T
  • Assisted in the development and creation of marketing strategies to inform eligible individuals of their tuition assistance benefits, leading to a 47% increase in enrollments between May-Sept of 2024
  • Exceeded sales goals by over 40% in 5 consecutive months as a Sales Manager.
  • Responsible for the creation and oversight of the Culture Council within my first year as a manager at AT&T, boosting employee engagement and retention.

Timeline

National Admissions Advisor

Perdoceo Education
05.2022 - Current

Team Sales Manager

AT&T
08.2019 - 04.2022

MI60 (Assistant Manager)

AT&T
04.2019 - 08.2019

Customer Service Sales Rep

AT&T
06.2018 - 04.2019

Newscast Director

TV 10
08.2017 - 05.2018

News Photographer

TV 10
01.2017 - 05.2018

Production Crew

Redbird Productions
09.2016 - 05.2018

Camera Operator/Floor Director

TV 10
08.2016 - 05.2018

Bachelor of Arts - Mass Media-Television Production

Illinois State University

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