Joshua Jones
Cary,NC
Summary
Collaborative dedicated customer focused leader that possesses strong knowledge of best practices and principles of employee coordination which includes work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Harris Teeter Inc
04.2023 - 03.2025
- Assist in the management of the store as to maximize controllable profit and minimize expenses, while maintaining Harris Teeter Standards.
- Responsible for a retail store with sales ranging from $75,000 to $750,000 plus per week.
- Assist in the overall direction, coordination, and evaluation of assigned departments.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Supervise up to 250 associates in the retail store. in accordance with Harris Teeter's policies and standards.
- Interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; addressing complaints and resolving problems
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Solicited customer feedback to identify and improve on areas of weakness.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Salesperson
CarMax
01.2022 - 08.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Logistics Account Executive
Total Quality Logistics Inc.
03.2025 - Current
- Managed logistics operations, ensuring timely delivery and optimal route planning.
- Developed and maintained strong relationships with key clients to enhance service satisfaction.
- Coordinated cross-functional teams to streamline supply chain processes and improve efficiency.
- Analyzed market trends to identify new business opportunities and strategic partnerships.
Manager
Sodexo Food Service
09.2018 - 12.2021
- Established and enforced clear goals to keep employees working collaboratively
- Complied with company policies, objectives and communication goals
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Completed payroll
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Delegated and Coordinated work of 50+ employees by offering clear direction and motivational leadership
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Oversaw efficient receiving and inventory management to keep stock within optimal levels
- Addressed internal and customer-related issues each day and affected strategic resolutions
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations
- Coordinated work schedules and distributed tasks to 50+ employees
- Staffing various dining locations and several types of sporting events and concerts at liberty university, Created schedules for employees to keep every shift well-staffed during holidays and busy periods.
- Accomplished multiple tasks within established time frames.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Store/Warehouse Associate
Best Buy
01.2016 - 01.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
Education
Associates Degree - Business
University of Virginia
Bachelor of Science -
Liberty University
06.2025
Skills
- Processes and procedures
- Decision-Making
- Goal-oriented
- Issue and conflict resolution
- Working collaboratively
- Organizational skills
- Team building
- Critical thinking
- Lead generation
- Problem-Solving
- Customer-focused
Skills
- Lead generation
- Problem-Solving
- Customer-focused
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
03.2025 - Current
Customer Service Manager
Harris Teeter Inc
04.2023 - 03.2025
Salesperson
CarMax
01.2022 - 08.2022
Manager
Sodexo Food Service
09.2018 - 12.2021
Store/Warehouse Associate
Best Buy
01.2016 - 01.2017
Associates Degree - Business
University of Virginia
Bachelor of Science -
Liberty University