Joshua Jordan
Davenport
Summary
Accomplished professional with strong communication and customer service skills. Proven reliability and dedication in both independent and team environments. Consistently delivers high-quality results and fosters positive client relationships.
Overview
19
19
years of professional experience
Work History
Contractor
Uber Eats
Davenport
01.2015 - Current
- Optimized delivery logistics to achieve timely and efficient order fulfillment.
- Coordinated with drivers to enhance route efficiency and minimize delivery times.
- Resolved customer inquiries to improve overall service quality.
- Maintained client communication through regular progress updates during entire process.
Customer Service Manager
Wendys Restaurant
Davenport
01.2016 - 01.2020
- Resolved customer complaints promptly, maintaining a positive brand image.
- Analyzed feedback data to develop actionable service improvement plans.
- Enforced service standards, ensuring high-quality customer interactions.
- Trained staff on best practices in customer service and operations.
Kitchen Manager
McDonald's Restaurant
Davenport
01.2012 - 01.2016
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints promptly, enhancing overall dining experience satisfaction.
- Managed inventory levels and coordinated supply orders to maintain stock availability.
Cast Member
Disney's Animal Kingdom
Davenport
01.2007 - 01.2012
- Enhanced guest engagement through storytelling and interactive experiences in themed environments.
- Assisted daily operations to ensure seamless activity flow and guest satisfaction.
- Adapted swiftly to changing circumstances, consistently delivering positive guest experiences.
- Managed crowd control during peak periods to uphold orderliness within the facility.
Education
Bachelor of Science - Accounting
Grambling State University
Grambling, LA05-2010
Skills
- Delivery logistics and route optimization
- Customer engagement and relationship management
- Service improvement strategies
- Inventory management
- Problem solving
- Order fulfillment
Affiliations
I love to play board games with a group of friends.
I love to eat food, even though, I'm not considered a "foodie". I'm picky I guess.
I love to ride most rollercoasters, unless it has a direct up/down motion. Im not so much of a fan of death-drops.
Languages
English
Full Professional
References
References available upon request.
Timeline
Customer Service Manager
Wendys Restaurant
01.2016 - 01.2020
Contractor
Uber Eats
01.2015 - Current
Kitchen Manager
McDonald's Restaurant
01.2012 - 01.2016
Cast Member
Disney's Animal Kingdom
01.2007 - 01.2012
Bachelor of Science - Accounting
Grambling State University
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