Joshua J. Smith
Schaumburg,IL
Summary
Dynamic Facilities and Healthcare leader with 19 years at Aramark, excelling in operational efficiency and team leadership. Proven track record in managing budgets up to $76M and enhancing client satisfaction through strategic process improvements. Skilled in project management and employee training, driving significant performance gains and fostering positive workplace culture.
Overview
19
19
years of professional experience
Work History
Project Mgmt. Coordinator-Remote
Aramark
07.2025 - Current
- Providing operational start-up and account retention support to the Midwest Region as required by the Facilities COE team and Regional leadership.
- Duties entail education and training for newly converted/hired staff, verification of client data (prints, asset lists, etc.) for use in generation of schedules, entry into Aramark CMMS, and construction & implementation of PM's within the CMMS for all assets as appropriate.
- Remote support for similar items as needed.
Sr. Operational Excellence Manager, Band 6
Aramark
Chicago
09.2021 - 07.2024
- Providing operational and logistical support to a team of 20 Managers & 2 Senior Managers.
- Develop and implement new hire training and ongoing education for Managers and employees.
- Advise Aramark's Center of Excellence team on education and training best practices to support launch of new products and processes.
- Placed on special assignment reporting to VP of Operations, opening the first satellite regional Center of Excellence training facility for Aramark, Client, and subcontracted custodial employees serving Chicago Public Schools (June 22-July 24)
General Manager, Band 6
Aramark
Rockford
05.2019 - 09.2021
- Oversee and manage operations for building and facilities maintenance and security for Illinois 2nd largest School District.
- Managed client transition to Aramark services and procedures.
- Managed $8M+ budget w/2% positive variance for FY '19 (partial year w/my arrival Q3 of FY '19) and FY '20, top 10% bonus earners at the FLM position company-wide for 2020.
- Regional Labor champion '19-21 prior to my return to CPS.
Facilities Operations Manager > District Project Manager
Aramark
Chicago
06.2016 - 05.2019
- Elevated to District Project Manager overseeing ten managerial reports supporting 67 school locations following the successful IFM pilot through the '16-'17 school year. Managed volume, $70M+.
- As FOM, oversight for stationary engineering teams and custodial staff for 7 permanent school assignments and generally 3-5 interim assigned schools as needed. Daily managed volume, excluding interims, $7.6M.
- Manage vendor selection and relationships as well as critical customer relationships.
- Efficient management of P&L, performing 8% below budget, resulted in expansion of operational capability and customer rebate.
- Led the team in a 100% pass rate on cleaning operation and engineering PM audits.
- Management of CMMS systems, Maximo, TMA, and customer ERP system, Oracle.
- Lead a successful cross functional partnership in an organizational growth strategy, resulting in a client commitment to roll out enterprise wide.
- Earned instructor certifications for Association of Facilities Engineers Certified Plant Supervisor and Certified Plant Maintenance Manager course tracks.
Sr. Custodial Manager, Band 7
Aramark
Chicago
08.2015 - 06.2016
- Managed custodial operations for Chicago Public School's 18 facilities, managing ninety full time employees. Managed volume, $11M.
- On-boarded and managed vendor support to maintain facilities.
- Maintained cleaning schedules for staff through a computerized maintenance management system and conducted unitization audits to identify operational challenges.
- Provided ongoing education and training for all team members.
- Lead team to achieve a score of 94% on APPA, external cleaning audits.
- Selected for Aramark's inaugural Integrated Facilities Model pilot for the '16-17 school year, Aramark's combined Total Facility Services model we were proposing for enterprise-wide rollout in the '17-18 school year.
Director of Facilities
Aramark
Rockford
10.2013 - 09.2015
- Direct oversight of all Facilities and Building envelope-related concerns, custodial operations, and grounds operations teams, and joint oversight of student employees in partnership w/Residential Life campus team. Managed volume, $13M.
- Tasked with day-to-day operations, project management and energy conservation initiatives across campus, and vendor management relative to trades of all types, grounds keeping, et cetera. All snow removal and walking safety mitigation brought in-house to my team, Winter of '13.
- Day-to-day P&L responsibility.
- Secondary tasking as Regional Safety and Regional Labor champion supporting 9 sister accounts throughout the region in managing those touch points via Aramark's designated systems.
Unit Director (EVS & Pt. Transport)
Crothall Healthcare
Flint, USA
08.2012 - 05.2013
- Managed facility-wide EVS & Transport Operations, leading seven managers, six leads, with over 140 hourly employees. Managed volume, $14M.
- Assigned by Regional leadership to conduct risk assessment and troubleshoot operational processes in effort to maintain relationship with a Client contract at high-risk.
- Increased HCAHPS scores to reflect a 57% improvement in <6 months.
- Turned around operations and improved client dissatisfaction resulting in client renewing their contract.
- Created and implemented standardized operational and safety training for the organization.
- Developed documentation system and files for employee training and facilitated the training of all director-level managers on system upkeep.
- Cleared 1 yr. backlog EE union grievances in 4 months, repairing relationships w/Union reps & VP as well as with Client HR team.
Operations Manager > Director
MediDyne/Crothall Healthcare
Chandler, UK
12.2006 - 08.2012
- Managed operational and administrative functions at Chandler Hospital Facility, one of Crothall Healthcare's largest contracted facilities at the time.
- Managed a team of ten managers, three specialists, three supervisors and over 280 hourly employees.
- Represented the department as a member of the construction planning team for the facilities expansion and update while maintaining ongoing operations.
- Analyzed data through specialized tracking tools, improving patient turn times to meet the industry standards, passing two external audits.
- Earned promotion from operations manager to assistant director for outstanding performance and professionalism.
- Developed, implemented, and maintained HCAHPS's Patient Satisfaction initiative, increasing performance from the 19th percentile to the 84th percentile in one year.
- Developed, implemented, and maintained floor care plan for original hospital location, while overseeing expansion of new location relative to our team's areas of expertise & ownership.
- Partnered with construction and facilities with logistic of new location, post-construction cleaning and final cleaning and disinfection of new units when opening, and the completion of rolling refurbishment projects in the original hospital units that were re-purposed following migration to the new facility.
Education
AA Equivalency - Business Administration And Management
Seminole Community College
Lake Mary01.2026
Certified Plant Supervisor (CPS) - Plant Operations & Maintennance
The Association For Facilities Engineering
N/A12.2016
Certified Plant Maintenance Manager - Plant Operations & Maintenance
Association of Facilities Engineering
N/A12.2016
Harvard Mentor Management program - Management
Harvard Mentor Manager
Remote: UK Chandler Hospital, Lexington KY12.2010
Developing Dynamic Leadership - DISC & Presentation skills training
Aramark College of Facilities
Remote: UK Chandler Hospital, Lexington KY10.2010
Skills
- 19 years in Facilities & Healthcare EVS leadership, managing large teams of diverse talent, focused on positive employee engagement and quality results
- Ability to conduct risk assessment and proven track record of improving operational performance
- Implementation of complex new processes and procedures
- Ability to manage large budgets and P&L statements ($8-76M)
- 9 years of experience in project management, meeting tight deadlines and effectively operating in fast-paced, demanding projects
- Exceptional ability to manage customer and vendor relationships
- Performance management, driven towards operational efficiency and customer satisfaction
- Experience with a variety of ERP systems
- 10 years of experience in curriculum development and implementation for employee training and development
- Skilled in Microsoft Office Suite
- Military Veteran
- Project management
- Team leadership
- Employee training
- Client relations
- Budget management
- Process improvement
- Operational efficiency
- Technical documentation
- Safety compliance
- Time management
- Project Support
- Contract negotiation
- Team oversight
- Negotiation
- Schedule coordination
- Document control
- Vendor coordination
- Updating stakeholders
- Accounts reconciliation
- Strategic planning
- Client coordination
- Adaptability and flexibility
- Document management
- Professional networking
- Workflow management
- Administrative leadership
- Customer service
- Information collection
- Administrative oversight
- Schedule management
- CRM software
- Best practices implementation
- Regulatory compliance
- Resource allocation
- Risk management
- Work Planning and Prioritization
- Decision-making
- Event coordination
- Conflict resolution
- Report writing
- Clear communication
- Stakeholder management
- Verbal and written communication
- Staff management
- Deadline management
- Data entry
- Relationship building
- Business development
- Discretion and confidentiality
- Team collaboration
- Task prioritization
- Logistics coordination
- Problem-solving
- Writing requirements
- Presenting ideas and plans
- Multitasking and organization
- Project assistance
- MS office
- Project coordination
- Business administration
- Scheduling expertise
- Staff supervision
- Budget planning
- Attention to detail
- Financial management
- Consulting
- Contract management
- Meeting coordination
- Scheduling and calendar management
- Operations management
Timeline
Project Mgmt. Coordinator-Remote
Aramark
07.2025 - Current
Sr. Operational Excellence Manager, Band 6
Aramark
09.2021 - 07.2024
General Manager, Band 6
Aramark
05.2019 - 09.2021
Facilities Operations Manager > District Project Manager
Aramark
06.2016 - 05.2019
Sr. Custodial Manager, Band 7
Aramark
08.2015 - 06.2016
Director of Facilities
Aramark
10.2013 - 09.2015
Unit Director (EVS & Pt. Transport)
Crothall Healthcare
08.2012 - 05.2013
Operations Manager > Director
MediDyne/Crothall Healthcare
12.2006 - 08.2012
AA Equivalency - Business Administration And Management
Seminole Community College
Certified Plant Supervisor (CPS) - Plant Operations & Maintennance
The Association For Facilities Engineering
Certified Plant Maintenance Manager - Plant Operations & Maintenance
Association of Facilities Engineering
Harvard Mentor Management program - Management
Harvard Mentor Manager
Developing Dynamic Leadership - DISC & Presentation skills training
Aramark College of Facilities