Open To Work
Joshua Kaplan
New York,NY
Summary
Resourceful Retail Assistant
Experienced in managing retail operations, including inventory management, customer service, and team leadership. Demonstrated ability to drive sales, improve store performance and develop staff members into productive team players. Strong problem-solving skills and knack for building relationships with customers have consistently contributed to overall store success. Committed to creating positive shopping experiences that lead to repeat business.
Overview
3
3
years of professional experience
22
22
years of post-secondary education
Work History
Retail Assistant Manager
Bob's Discount Furniture
Lawrence, New York
03.2025 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and sales techniques.
- Supported inventory management by organizing stock and conducting audits.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to enhance sales strategies and promotions.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Cultivated loyal customer base by providing excellent customer service.
Retail Sales Supervisor
Bobs Discount Furniture
Lawrence, NY
03.2024 - 05.2025
- Monitored sales performance and provided feedback to improve team effectiveness.
- Collaborated with management on scheduling staff to meet peak customer demands.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Created weekly work schedules for all employees according to labor laws and company guidelines.
- Managed daily operations such as opening and closing the store, balancing registers at end of day.
- Monitored employee performance and provided feedback to motivate team members to reach their goals.
- Developed strategies to increase store profitability by analyzing monthly sales reports and identifying areas for improvement.
Senior Guest Experience Specialist
Bob's Discount Furniture
Lawrence, New York
11.2023 - 05.2024
- Assisted customers in selecting furniture that meets their needs and preferences.
- Provided exceptional support during the sales process to enhance customer satisfaction.
- Resolved customer inquiries and concerns efficiently through effective communication skills.
- Assisted customers in selecting furniture based on needs and preferences.
- Demonstrated product features and benefits during sales presentations.
- Provided knowledge of current trends in furniture design and materials.
- Utilized point-of-sale system for processing transactions efficiently.
- Managed store operations such as opening and closing procedures, cash handling, and administrative tasks.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
- Trained new employees on product knowledge, customer service techniques, and company policies.
Guest Experience Specialist
Bob's Discount Furniture
Lawrence, New York
01.2023 - 12.2023
- Assisted customers in selecting furniture that met their style and budget needs.
- Greeted customers and provided product information to help them make informed purchasing decisions.
- Provided customer service by answering questions about products, warranties, and delivery times.
- Assisted customers with selecting furnishings that matched their décor and lifestyle.
- Advised clients on the best options for their needs while meeting sales goals.
Education
Associate of Arts - Criminal Justice
Kingsborough Community College
Brooklyn, NY 08.1998 - 05.2020
Skills
- Customer service
- Sales strategy development
- Cash handling
- Product knowledge
- Marketing strategy
- Team leadership
- Performance monitoring
- Time management
- Staff training and development
- Sales target achievement
- Retail operations
Accomplishments
- 2023 member of Best of Bob's-$1.1 million of furniture delivered.
- #1 Ranked Guest Experience Specialist in Lawrence location 2023
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
$80000/yr - $200000/yrTimeline
Retail Assistant Manager
Bob's Discount Furniture
03.2025 - Current
Retail Sales Supervisor
Bobs Discount Furniture
03.2024 - 05.2025
Senior Guest Experience Specialist
Bob's Discount Furniture
11.2023 - 05.2024
Guest Experience Specialist
Bob's Discount Furniture
01.2023 - 12.2023
Associate of Arts - Criminal Justice
Kingsborough Community College
08.1998 - 05.2020