Joshua Kaufling
Tampa
Summary
Results-driven Sr Software Engineer specializing in ServiceNow development, API integration, and generative AI. Proven ability to enhance client onboarding and drive digital transformation through innovative solutions.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Sr Software Engineer
GovCIO
10.2025 - Current
- Onboard clients and create new domains while developing features in CONNECT app to enhance user experience.
- Building a virtual assistant using NowAssist within ServiceNow. Using generative AI to power and increase workflow and productivity through client's instances.
- Educated business stakeholders on CONNECT and tailored solutions to meet specific domain needs, aligning with company expectations.
Software Engineer
Insight Enterpises
01.2021 - 08.2025
- Design and maintain over G0 client integrations annually, enhancing connections to the ITSM platform.
- Developed custom ServiceNow applications to enhance client onboarding and procurement processes.
- Collaborated with a global team to introduce new products, facilitating digital transformation.
- Onboarded clients to Service Bridge, streamlining procurement through unified solution.
- Developed and deployed scalable applications, improving system performance and enhancing user experience across multiple platforms.
- Implemented agile methodologies, enhancing team collaboration and accelerating project delivery.
- Analyzed code performance metrics, identifying bottlenecks and driving optimizations that led to substantial improvements in processing speed.
- Streamlined software testing processes, reducing production bugs and strengthening product reliability through quality assurance.
ServiceNow Developer
Bloomin Brands
04.2019 - 12.2020
- Developed custom widgets using APIs to enhance efficiency and security.
- Automated processes via AD/LDAP, optimizing operations.
- Streamlined ServiceNow workflows to accelerate ticket resolution.
- Conducted global CMDB scans for better asset management.
- Led IT training on automation tools, fostering shared knowledge.
- Provided dedicated IT support to restaurant teams, ensuring seamless resource access.
Intern/ServiceNow Administrator
Datavail
05.2017 - 04.2019
- Led a custom integration initiative for DV, coordinating two vendors and the client to reduce licensing costs and enable custom two-way integrations between instances.
- Developed and maintained custom API driven integrations to third-party systems.
- Supported client-driven process enhancements throughout requirements gathering, development, testing, release, and customer adoption, enabling effective utilization of new processes.
- Supported and developed processes within Datavail instance, allowing for custom, configurable routing of over 1 million tickets per year.
- Led continual efforts to educate clients and users on the benefits of the SN platform and tools, allowing day-to-day business to run more effectively. Maintained robust processes within Datavail, enabling configurable ticket routing for over 1 million tickets annually, enhancing service delivery.
Education
Master of Science - Cyber Security
Saint Leo University
Saint Leo, FL04-2018
Bachelor of Science - Computer Science
Saint Leo University
Saint Leo, FL04-2017
Skills
- ServiceNow development
- API integration
- Software testing
- IT service management
- Troubleshooting processes
- Agile methodologies
- Digital transformation
- Generative AI implementation
- Client onboarding
- Communication skills
Certification
ServiceNow Certified Application Developer
Accomplishments
Induction into Upsilon Pi Epsilon, an honor society for computing information and disciplines
Timeline
Sr Software Engineer
GovCIO
10.2025 - Current
Software Engineer
Insight Enterpises
01.2021 - 08.2025
ServiceNow Developer
Bloomin Brands
04.2019 - 12.2020
Intern/ServiceNow Administrator
Datavail
05.2017 - 04.2019
Master of Science - Cyber Security
Saint Leo University
Bachelor of Science - Computer Science
Saint Leo University